Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
Ready to craft the future of our business? As a Key Account Manager at Lonza, you'll develop relationships with valuable customers to drive revenue growth.
Key responsibilities:
- Develop and implement strategic account plans for high-value accounts, serving as the primary liaison between the customer and Lonza's corporate and divisional teams.
- Cultivate and develop connections with key collaborators across different departments, such as R&D, operations, and senior management, to guarantee customer happiness and dedication.
- Set up and track important metrics to evaluate account management effectiveness and customer happiness.
- Collaborate closely with Local Field Sales Representatives and cross-functional teams (marketing, product development, supply chain) to align on customer needs and offerings.
- Lead negotiations for contract renewals and modifications, ensuring terms are favorable for both Lonza and the customer.
- Conduct regular market assessments to identify expansion opportunities and ensure Lonza remains ahead of industry trends.
- Maintain comprehensive knowledge of the nutrition and pharmaceutical product lifecycles, customer industry segment dynamics, and consumer trends.
Key requirements:
- Bachelor's degree Business or a related field required; a Master's degree or MBA is preferred.
- Demonstrated experience in the pharmaceutical and/or nutrition industry (preferably), with a focus on product management.
- Minimum of 10 years sales experience required.
- Outstanding leadership and collaboration skills, with the ability to work effectively across regions and departments.
- Strong business insight and critical thinking, with the ability to adapt sales strategies according to market conditions.
- Proficiency in using CRM tools and technologies to improve account management and customer engagement.
- Ability to travel 20-50% of the time as needed.
Join us in this dynamic role to make a meaningful impact on our business and customers. Your insights and expertise will help us achieve flawless execution and world-class results!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.