Office Administrator - AB Fire Equipment

Company Overview:

AB Fire Equipment Company, a family-owned business serving South Florida’s East and West Coasts since 1987, is a trusted leader in fire protection services. We specialize in the service, installation, repair, and inspection of fire alarms, sprinklers, fire extinguishers, fire suppression systems, fire pumps, fire and domestic back flows, and exit and emergency lighting. Our mission is to ensure the safety and compliance of our clients’ properties while delivering exceptional customer service.

Job Summary:

We are seeking a highly motivated and organized Office Administrator to join our team. This role is critical to managing daily operations, coordinating fire equipment technicians, and delivering outstanding customer service. The ideal candidate is a quick-thinking, detail-oriented professional with strong communication skills, a business mindset, and a passion for excellence. This in-person role requires working at our South Florida office from 8:00 AM to 5:00 PM, Monday through Friday.

Key Responsibilities:

• Scheduling and Coordination: Manage the scheduling of fire equipment technicians for service, installation, repair, and inspection tasks across South Florida, ensuring efficient route planning and timely job completion.
• Customer Communication: Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing updates on job progress with professionalism and urgency.
• Paperwork and Documentation: Prepare, process, and organize paperwork, including invoices, proposals, work orders, and compliance documents, ensuring accuracy and timely submission.
• Excel Spreadsheets: Utilize Microsoft Excel to track job schedules, technician assignments, inventory, and financial data, maintaining organized and up-to-date records.
• Invoicing and Proposals: Generate accurate invoices and professional proposals for clients, ensuring alignment with job specifications and company standards.
• Problem Solving: Address customer concerns and operational challenges promptly, offering creative and effective solutions to maintain client satisfaction.
• Team Support: Communicate with fire equipment technicians to provide clear instructions, monitor job progress, and ensure adherence to safety and quality standards.
• Administrative Duties: Maintain an organized office environment, manage incoming calls, and handle other administrative tasks as needed to support business operations.

Qualifications:

• Education: High school diploma or equivalent required; associate’s or bachelor’s degree in business administration or related field preferred.
• Experience:
• 2+ years of experience in an office administration, customer service, or scheduling role.
• Experience in the fire protection or construction industry is a plus but not required.
• Skills:
• Advanced proficiency in Microsoft Excel for creating and managing spreadsheets.
• Exceptional verbal and written communication skills for interacting with customers and technicians.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Quick thinking and problem-solving abilities to address customer and operational challenges.
• Familiarity with invoicing, proposal writing, and basic business documentation.
• Attributes:
• Highly motivated with a sense of urgency and a commitment to personal accountability.
• Business-minded with a desire to learn, grow, and advance within the company.
• Customer-focused with a dedication to delivering outstanding service.
• Requirements:
• Must have a valid driver’s license, a clean driving record, and own a reliable vehicle for commuting to the office.
• Ability to work in-person at our South Florida office, Monday through Friday, 8:00 AM–5:00 PM.
• Willingness to learn about fire protection services and industry standards.

Preferred Experience:

• Knowledge of fire protection systems (e.g., alarms, sprinklers, extinguishers) or related fields.
• Experience with scheduling software or CRM systems.
• Background in managing teams or coordinating field technicians.

Work Environment:

• In-person role at our South Florida office, working in a collaborative and fast-paced environment.
• Opportunity to interact with a dedicated team of fire protection professionals and engage with clients across South Florida.
• Clear path for career advancement for individuals who demonstrate initiative and excellence.

Compensation:

• Competitive salary based on experience.
• Benefits include paid time off, health insurance (after probationary period), Dental, Vision and opportunities for professional development.
• Performance-based incentives for exceptional customer service and operational efficiency.

How to Apply:

If you are a motivated individual with the required experience and a passion for customer service, we encourage you to apply! Please send your resume and a cover letter to dave@abfire.com and amie@abfire.com. AB Fire Sprinklers is an equal opportunity employer.

AB Fire Equipment is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Office Administrator: 2 years (Preferred)

Ability to Commute:

• Pompano Beach, FL 33069 (Required)

Work Location: In person