Lead Our Independent Contractor Network Behind the Scenes of Healthcare
At Accurate Courier Services, we don’t just move packages—we deliver time-critical medical materials that directly impact patient care. As an Operations Supervisor in Fort Wayne, you’ll be responsible for guiding a team of independent-contractor drivers, ensuring labs, hospitals and pharmacies get what they need, when they need it most.
What You’ll Do
- Supervise and support a local roster of medical couriers on scheduled routes and urgent pickups
- Help recruit, screen, and onboard new contractors
- Act as the field liaison: answer driver questions, resolve service issues and escalate to Dispatch or leadership
- Audit routes, schedules and compliance; recommend adjustments to optimize efficiency
- Manage inventory of equipment and branded swag (coolers, containers, ID badges, etc.)
- Track and report on-time delivery rates and customer feedback; partner with Dispatch and Operations to refine processes
What You Bring
- 3+ years managing teams in logistics, transportation or healthcare operations, preferred but not required
- Deep knowledge of Fort Wayne and surrounding traffic patterns, shortcuts and neighborhoods
- Flexibility for early mornings, evenings or weekend support as needed
- Strong communication and coaching skills—able to provide constructive feedback and clear direction
- Comfort with smartphones, GPS tools and digital reporting systems
- Familiarity with HIPAA, OSHA or HAZMAT guidelines is a plus; we’ll provide any necessary training
Physical Requirements
- Walk and stand for extended periods
- Bend, squat and reach to load/unload materials
- Lift and carry up to 50 lbs safely
- Navigate stairs, loading docks and tight spaces
- Work indoors and outdoors in varying weather conditions
What You’ll Get
- Competitive employee salary with benefits package
- Paid time off, paid holidays and retirement plan options
- Healthcare coverage (medical, dental, vision)
- Performance bonuses tied to delivery targets and team satisfaction
- A mission-driven team that values precision, reliability and collaboration
If you’re ready to take the next step into leadership and make a real impact on patient care, we want to hear from you.