Description:
Fun, friendly team; Dr. Chaffee is a board examiner and teaches orthodontics internationally. His focus is on excellence in orthodontic treatment. Our motto is "Come as a patient, leave as a friend".
- Coordinate patient scheduling process to maximize doctor and hygiene production, coordinate incoming patient flow with clinical staff.
- Develop an in-depth understanding of our current treatment plans.
- Prepare financial treatment plans and present to patients.
- Answer patient questions and handle patient complaints, manage patient relations, investigate patient concerns, and educate patients of procedures.
- Follow-up with patients regarding doctor’s treatment plans and schedule appointments.
- Contact insurance companies to verify coverage and fee schedule. Complete insurance breakdown accurately and completely.
- Present fees and give estimates of treatment. Document financial arrangements and commitments to pay.
- Assist patients with completion of insurance forms.
- Communicates effectively with patients and addresses a variety of patient-needs
- Work with the Practice Manager to develop financial terms that benefit our practice as well as the patients and their families.
- Consistently meet monthly new treatment start goals.
- Prepare financial options and potential new patient files at least two days in advance of scheduled meeting. Confirm appointments one day in advance via telephone.
- Schedule initial treatment.
- Conduct new patient exam, take initial photographs and X-ray. Communicate new patient concerns to doctor during initial consult prior to doctor meeting patient.
- Make follow up telephone calls to prospective patients following initial meeting to those that have not decided.
- Follow up with referring dentist to answer questions related to X-rays, proposed treatment plan, etc.
- Prepare referral letters on behalf of the Doctors for referring doctors, parents and/or patients.
- Compile monthly new patient report including new patients, starting records and starts.
- Exercise good teamwork and partner with team to create good patient experience.
- Routinely assist with administrative duties.
- Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
- Navigate software without assistance.
- Must always represent the practice in a professional, pleasant, and cooperative manner.
- Maintain regular attendance and adhere to assigned work schedules and office policies.
- Follow OSHA guidelines and maintain safe and effective working habits; report any unsafe conditions to the Practice Manager.
- Must be flexible.
- Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.
- Serve as backup for the front desk or as Orthodontic Technician as needed.
- May be required to travel between office locations. Must be insurable by the company’s insurance.
- Performs other related duties as necessary or assigned by management.
Minimum Requirements:
- Working knowledge of dental and orthodontic terminology and practices.
- Must be comfortable in a fast paced, quickly changing environment.
- Strong organization, interpersonal and communication skills are essential.
- Comfortable interacting with the general public.
- Must have sales experience.
- As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.
Education and Experience:
- High School Diploma or equivalent
- Minimum three to five (3-5) years’ experience as a Dental or Orthodontic Technician or relevant experience.
Physical Requirements:
- Ability to sit, stand and walk for extended periods of time.
- Ability to lift up to 25 pounds.
- Excellent speaking and listening skills, requiring the perception of speech.
- Must have high finger dexterity to perform duties involving work on the computer.
Equipment Used:
- General office equipment (e.g. computer).