Orthodontic Treatment Coordinator at Riverstone Orthodontics

Fun, friendly team; Dr. Chaffee is a board examiner and teaches orthodontics internationally. His focus is on excellence in orthodontic treatment. Our motto is "Come as a patient, leave as a friend".

• Coordinate patient scheduling process to maximize doctor and hygiene production, coordinate incoming patient flow with clinical staff.
• Develop an in-depth understanding of our current treatment plans.
• Prepare financial treatment plans and present to patients.
• Answer patient questions and handle patient complaints, manage patient relations, investigate patient concerns, and educate patients of procedures.
• Follow-up with patients regarding doctor’s treatment plans and schedule appointments.
• Contact insurance companies to verify coverage and fee schedule. Complete insurance breakdown accurately and completely.
• Present fees and give estimates of treatment. Document financial arrangements and commitments to pay.
• Assist patients with completion of insurance forms.
• Communicates effectively with patients and addresses a variety of patient-needs
• Work with the Practice Manager to develop financial terms that benefit our practice as well as the patients and their families.
• Consistently meet monthly new treatment start goals.
• Prepare financial options and potential new patient files at least two days in advance of scheduled meeting. Confirm appointments one day in advance via telephone.
• Schedule initial treatment.
• Conduct new patient exam, take initial photographs and X-ray. Communicate new patient concerns to doctor during initial consult prior to doctor meeting patient.
• Make follow up telephone calls to prospective patients following initial meeting to those that have not decided.
• Follow up with referring dentist to answer questions related to X-rays, proposed treatment plan, etc.
• Prepare referral letters on behalf of the Doctors for referring doctors, parents and/or patients.
• Compile monthly new patient report including new patients, starting records and starts.
• Exercise good teamwork and partner with team to create good patient experience.
• Routinely assist with administrative duties.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• Navigate software without assistance.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedules and office policies.
• Follow OSHA guidelines and maintain safe and effective working habits; report any unsafe conditions to the Practice Manager.
• Must be flexible.
• Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.
• Serve as backup for the front desk or as Orthodontic Technician as needed.
• May be required to travel between office locations. Must be insurable by the company’s insurance.
• Performs other related duties as necessary or assigned by management.

Minimum Requirements:

• Working knowledge of dental and orthodontic terminology and practices.
• Must be comfortable in a fast paced, quickly changing environment.
• Strong organization, interpersonal and communication skills are essential.
• Comfortable interacting with the general public.
• Must have sales experience.
• As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.

Education and Experience:

• High School Diploma or equivalent
• Minimum three to five (3-5) years’ experience as a Dental or Orthodontic Technician or relevant experience.

Physical Requirements:

• Ability to sit, stand and walk for extended periods of time.
• Ability to lift up to 25 pounds.
• Excellent speaking and listening skills, requiring the perception of speech.
• Must have high finger dexterity to perform duties involving work on the computer.

Equipment Used:

• General office equipment (e.g. computer).