Part Time Office Specialist II - Risk Management

The Risk Management division of the City of Anaheim Human Resources Department seeks a dynamic Part Time Office Specialist II. The Office Specialist is the frontline representative for the department, providing receptionist support to customers by providing a thorough in-person and telephone customer service experience. Office Specialists also perform varied clerical duties to support the operation of the Risk Management division. Candidates must be highly organized, proactive, customer service oriented, and possesses a strong attention to detail. Candidates are to perform varied clerical duties of moderate difficulty involving regular use of a computer keyboard under moderate supervision.

This part time position is designated to average 30 hours per week, with no minimum hours guaranteed. Candidates must be available to work between 8AM to 5PM, Monday to Friday.

All candidates must possess experience performing varied journey-level clerical, administrative, or secretarial work.

Ideal candidates will:

• Have experience providing front-line support to customers, in-person and over the phone (e.g., greeting, directing to appropriate resources, etc.).
• Have high volume telephone receptionist experience utilizing a multi-line console
• Have experience processing confidential paperwork (preferably in human resources and/or risk management)
• Experience with high-volume filing
• Experience opening, sorting, indexing, and distributing mail
• Have experience working in a Workers' Compensation or General Liability office
• Possess excellent computer skills (e.g., MS Office)

Act as a receptionist to the public, take and respond to a high volume of phone calls, screen inquiries, take messages, schedule appointments and answer questions requiring an understanding of policies and procedures of the work unit.

Type forms, schedules, reports, lists, general correspondence, manuscripts, charts, graphs, contracts and statistics.

Type, file, record, compute and maintain confidential and privileged information. Compose routine correspondence.

Utilize modern office equipment, media, and computer applications specific to the assigned unit in order to input, maintain, retrieve, transfer, and communicate confidential and privileged information.

Compose routine correspondence.

Proofread materials for clerical accuracy and spelling.

Copy, collate, staple and otherwise bind a variety of materials.

File materials into and retrieve materials from established filing systems and develop standard office filing systems for record storage and retrieval.

Research readily available information requiring some interpretive judgment and tally and compile information for reports using a computer, typewriter or related software.

Receive, open, date stamp and distribute incoming mail and processes outgoing mail.

Make routine mathematical calculations.

Maintain calendars and schedules of appointments, meetings, room use, equipment use and events.

Perform related duties and responsibilities as required.

Experience: Performing varied journey-level clerical work.

Knowledge of: Modern office procedures, practices, and equipment; personal computer hardware and software, including word processing, spreadsheet, and database programs; English usage, spelling, grammar and punctuation; basic math; and record keeping methods.

Ability to: Keyboard at a net corrected speed of 40 words per minute from clear copy; learn to efficiently operate a computer terminal and use associated software; accurately transcribe recorded information into a readable format; effectively answer and process telephone calls; read, understand and apply moderately difficult materials; prepare accurate and clearly understood statistical reports; understand and carry out oral and written instructions; understand pertinent procedures and functions quickly and apply them without immediate supervision; maintain confidentiality; handle multiple priorities, organize workload, and meet strict deadlines; establish and maintain effective relationships with those contacted in the course of work; maintain professionalism, courtesy, and composure at all times, including stressful situations. For public contact positions, incumbents must have the ability to interact with a wide variety of clientele while retaining a professional work environment.

License/Certification Required: Some work assignments may require possession of a valid California Class C driver's license.

The eligibility list established from this recruitment may also be used to fill the current vacancy and/or additional vacancies throughout the City.

The City of Anaheim offers a range of benefit programs to eligible part-time employees and their eligible dependents. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

To view the current benefits summary, visit:
https://www.anaheim.net/DocumentCenter/View/36803/Benefits-Summary-Part-Time

For additional information about the City's benefits, visit www.myanaheimbenefits.com then click on Part-Time Employees.

RETIREMENT BENEFITS – The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.

Part-time eligible employees become members of CalPERS as either Classic or New members.

Part-time employees not eligible for CalPERS are required to participate in the City’s part-time 457 plan, as a replacement plan for Social Security.

To view the current limits and additional CalPERS information, visit:
https://www.anaheim.net/DocumentCenter/View/37234/PT-CalPERS-Rates