PayGround is looking for a strategic and hands-on Partner Account Manager to lead and strengthen our relationships with key partners. This is a cross-functional role that blends client success, project management, product collaboration, and implementation oversight. You’ll be the face of our organization to our partners, ensuring they’re fully supported and aligned with our goals and roadmap. You’ll also help lead enterprise client onboarding efforts when needed, working closely with internal teams to ensure a smooth, successful experience.
This individual will report to the VP of Client Experience and work closely with our growth and product teams.
About Us
PayGround is a Healthcare FinTech company that is innovating the way people pay healthcare providers by creating a meeting place for healthcare payments. We’re a group of caring, talented and (we like to think) fun people setting out to solve some problems that shouldn’t exist in 2025. Come join us and be a part of it.
Responsibilities
Partner Management
- Own and grow strategic partner relationships, acting as the primary point of contact.
- Understand partner goals and needs, aligning them with product capabilities and company strategy.
- Ensure partners are informed and engaged with updates, product enhancements, and timelines.
- Act as the voice of the partner internally, advocating for their needs and priorities.
Cross-Functional Collaboration
- Work closely with Product, Engineering, and Marketing to align on roadmaps, timelines, and go-to-market strategies.
- Provide structured feedback from partners to internal teams to influence product development and process improvements.
Project Management
- Lead and coordinate partner projects, integrations, and strategic initiatives.
- Create and manage detailed project plans, timelines, and stakeholder communication.
- Ensure timely delivery of project milestones and resolutions of issues or escalations.
Enterprise Client Success & Onboarding (as needed)
- Support enterprise client onboarding and implementation efforts, with support from the broader client experience team.
- Serve as a trusted advisor during the implementation process, ensuring alignment with client goals.
- Collaborate with internal resources to ensure a seamless handoff from implementation to ongoing success.
Qualifications
- 5+ years of experience in partner success, client success, account management, or project management roles—preferably within a Healthcare, SaaS or fintech environment.
- Proven experience managing complex relationships and projects across multiple stakeholders.
- Strong understanding of product development cycles and comfort navigating technical conversations.
- Exceptional communication skills—able to translate technical concepts into partner-friendly language.
- Highly organized, proactive, and comfortable managing competing priorities.
- Experience with enterprise implementations is a strong plus.
- Occasional travel required (10%)
Benefits
Our benefits package is designed to reward contribution and loyalty and to attract the kind of talented individuals who have their pick of employers. We offer a highly competitive package comprising:
- Competitive base salary
- Core benefits including: full medical, dental, vision
If you’re interested in applying for this position, please forward your resume and cover letter to jana@payground.com.
Job Type: Full-time
Pay: $115,000.00 - $125,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Supplemental Pay:
- Bonus opportunities
Work Location: Hybrid remote in Gilbert, AZ 85297