Overview
We are seeking a dedicated and detail-oriented Patient Registration Representative to join our team at a busy dental clinic. In this role, you will be the first point of contact for our patients, responsible for ensuring a smooth and welcoming registration process. Your ability to provide exceptional customer service and maintain accurate documentation will be crucial in creating a positive experience for our patients.
Responsibilities
- Greet patients warmly upon arrival and assist them with the registration process.
- Collect and verify patient information, ensuring all documentation is complete and accurate.
- Review and maintain patient files, ensuring compliance with privacy regulations.
- Schedule appointments and manage the front desk operations efficiently.
- Address patient inquiries and concerns with professionalism and empathy.
- Collaborate with dental staff to ensure seamless patient flow throughout the clinic.
- Utilize Dentrix software for managing patient records and appointment scheduling.
- Assist in maintaining a clean and organized front desk area.
SPECIFIC SKILLS NEEDED
- Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
- Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required
- Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
- Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner
- 1+ year of medical office /hospital/medical billing work experience preferred
- Medical terminology knowledge strongly preferred
- Insurance knowledge required
- Ability to multi-task in a fast and high-pressured environment
- Stringent adherence to all HIPAA laws
- Strong typing skills 45 and up wpm is required
- Strong analytical skills, problem solving. The ability to act and decide accordingly.
- Excellent Customer service and phone skills with a background in the medical industry
- Ability to travel to off-site locations (Outpatient only)
EDUCATION/EXPERIENCE/TRAINING
- One-year experience in a high-volume healthcare facility or medical office setting with strong computer and customer service experience required
- High school graduate required or equivalent, evidence of continuing education preferred.
- Medical terminology strongly preferred
- Insurance and billing experience strongly required
- Drivers License; ability to travel to off-site locations (Outpatient only)
- Bilingual Spanish or Chinese (Mandarin) preferred
- LA City Fire Card within 6 months of employment (PHGSH only)
Join us in providing exceptional care to our patients while contributing to a collaborative team environment!
Job Type: Contract
Pay: $21.00 per hour
Expected hours: 40 per week
Application Question(s):
- What is your typing speed, (need 45 and up wpm) ?
Experience:
- Patient Registration: 1 year (Required)
- Recent Hospital/Healthcare/Medical Office: 1 year (Required)
- Insurance and medical billing or co-pays: 1 year (Required)
- HIPPA & Medical terminologies: 1 year (Required)
Language:
- Bilingual Spanish or Chinese (Mandarin) (Preferred)
Ability to Commute:
- Los Angeles, CA 90017 (Required)
Work Location: In person