Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.
EOE, including disability/vets
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.
Description:
Responsible for scheduling patient appointments (surgical, diagnostic therapy and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling systems. Maintains records and accounts. Provides professional customer service. Serves patients by greeting and helping them. Leads and trains other schedulers and acts as a resource.
Estimated pay range for this position is $19.73 - $23.87 / hour depending on experience.
Qualifications:
Degrees:
- High School, Certificate, GED, Training, Experience
Additional Qualifications:
- Experience in Healthcare and/or Customer Service setting, Surgery preferred.
- Working knowledge of Microsoft Office and Scheduling Systems (i.e. Net Access, Centricity, Pathways Healthcare Scheduling, Chartlinks etc.).
- Medical Terminology required.
- Experience with high volume calls.
- Excellent verbal and written communication.
- Excellent interpersonal and customer services skills.
- Must be organized, detail-oriented, and able to multi-task.
Minimum Required Experience: 5 Years
EOE, including disability/vets