Registers and schedules patient appointments for office visits accurately and efficiently in the EMR and billing system
Receives incoming calls Verifies and updates managed care plan and/or insurance information into patient account
Scans accurately all necessary paperwork, forms an patient information into correct file folder in EHR Plus other duties Cashier and prepares daily deposits
Responsible for collecting patients co-payments, payment for services rendered, and/or outstanding balances
Arrives and No-Shows appointments daily after each clinic session for the end of the month statistical departmental report
Trains existing and/or new employees in the registration and processing of patients or in any other job related duties
Provides cross-training to staff within different clinic areas
Verifies, updates and optimizes the patient schedule daily
Remains current with all licensure, certifications and mandatory compliances and trainings required of this position
Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.)
Personally demonstrate, display and act in accordance with TTUHSC EP's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serve as a Value's leader while actively promoting and encouraging staff across the institution
Perform all other duties as assigned
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience
Additional education may substitute for the experience requirement
Preferred Qualifications
Knowledge of basic office equipment and computer skills; email, PC, Telephone, 0-Key, Excel, Word
Knowledge of various managed care plans and private insurances
Knowledge of referral and authorization processes
Proficient professional telephone skills, ability to interact effectively and efficiently with others
Ability to work in a busy environment
Ability to understand and follow instructions; some familiarity with dental procedures
Ability to communicate effectively and professionally with a variety of people
Work closely with staff, manager, supervisor, dental students, and administration
Bilingual capability. English and Spanish
Willing to work M-F 0800-1700, some extended hours and holidays are possible
Minimal one year dental office experience and working knowledge of dental billing codes (CDT)
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
Does this position work in a research laboratory?
No
Required Attachments
Cover Letter, Resume / CV, Transcript
Job Type
Full Time
Pay Basis
Hourly
Minimum Hire Rate
Compensation is commensurate upon the qualifications of the individual selected
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.