Process Improvement Specialist

Overview

As a Process Improvement Specialist with a passion for improving process, you thrive on connecting with people, listening to their needs and challenges, focusing on “why” to clearly understand and articulate business objectives, and creating actionable requirements to enable high-quality, efficient project delivery that provides high business value.

Responsibilities

• Be the requirements subject matter expert representing stakeholders; ensure details of processes are documented, understood, and vetted with stakeholders and project teams, such as triggers that initiate the process, suppliers and consumers of information, tasks and activities, tools used to execute the process, metrics that monitor process health and business scenarios
• Elicit, document and track requirements for changes to business processes, policies, information, and information systems for intermediate level business problems
• Perform stakeholder analysis and ensure appropriate stakeholders are proactively included to ensure early buy-in of the to-be state and improve adoption
• Understand, refine, and validate the ‘Voice of Customers’ (VOC)-- business challenges, opportunities, and risks with stakeholders; challenge stakeholders on their assumptions, understand “why”, and distinguish needs from wants
• Conduct assessment of current business processes, identify inefficiencies, bottlenecks, and recommend actionable improvements to enhance productivity and streamline operations
• Develop clear, accurate workflow diagrams to represent both "as-is" and "to-be" processes including use cases utilizing Lean 5S principles
• Proactively communicate and collaborate with stakeholders to analyze information, define and prioritize requirements, evaluate potential solutions, propose quick fixes when appropriate, and communicate status and potential project risks to the Project Manager
• Coordinate and facilitate meetings with team members, business stakeholders, and executives

Requirements

• 5+ Years of direct work experiences in a Business Analyst capacity, including all aspects of process development and execution
• Excellent interpersonal skills including communication, diplomacy, negotiating, reasoning, problem solving, and influence change with the ability to interact with technical and non-technical stakeholders
• Demonstrated knowledge of the business analysis skills, including process and data-driven analysis experience using common industry frameworks
• Problem-solving mindset, with the ability to identify and address project issues proactively
• Ability to analyze and document complex business processes using process modeling tools such as Microsoft Office Products (Word, Excel, Visio, LucidChart, PowerPoint, Project)
• Understanding of Enterprise Level Platforms (SAP Preferred)
• Formal training/certifications in Lean, Six Sigma, Business Process Management (BPM), Agile/Scrum, Agile
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently
• Develop and implement SOPs, workflow diagrams, and policies and procedures.
• Ability to effectively prioritize and execute tasks independently
• Engage in multiple, simultaneous initiatives while identifying opportunities for collaboration across business units
• Ability to collaborate effectively with cross functional teams and different levels of the organization
• Bachelor’s in computer science, business or related field

Recommended Qualifications

• Agile/Scrum certification
• Project Management (PMI) training and/or experience

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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