Quality Assurance Clinician (Full-time) (Venice, CA)

Reporting to the Program Director, the Quality Assurance Clinician is responsible for overseeing the functions of quality assurance, quality improvement, and utilization management. Responsibilities include the monitoring of clinical services to assure minimum quality assurance and continuous quality improvement, the supervision and tracking of the delivery of evidence-based programs at the assigned facility, and adherence to all CARF accreditation requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct and oversee the implementation of all metrics for each element of the Clinical Model.
• Oversee, document, and help facilitate QR related meetings (QI, QRSUR, Health & Safety).
• Assign patient records to be audited for QRSUR
  • Responsible for auditing 30% of the QRSUR patient records.
  • Train staff on using the auditing tool for peer audits as needed.
  • Train staff on chart documentation updates and improvements.
  • Calculate the QRSUR results and review results with the QRSUR committee.
• Ensure proper CARF documentation for QR meetings are completed and uploaded.
• Regularly Reviews client charts and associated records at periodic intervals to ensure compliance with County and State requirements.
  • Assesses whether clients receive the appropriate level, type and number of services in an appropriate setting.
  • Assures compliance with established record keeping standards.
  • Evaluates the quality of services provided compared to clinical best practice guidelines.
• In collaboration with the Vice President of Quality Resources, Conducts Quarterly QR audit.
• Assist and conduct utilization review for the facilities insurance clients on an as-needed basis.
• Develops and monitors clinical and administrative processes to assure the quality of care and regulatory compliance.
• Working with the Regional Vice President of Quality Resources and Program Director or designee, develops a Quality Management Plan and system for quarterly review for the affected program; produces associated reports.
• Working with the Program Director or designee, develops “standards of care” for program participants; provides oversight to assure compliance with “care” standards.
• Leads or participates in workgroups to improve clinical services or processes.
• Plans and provides training on relevant topics to clinicians, consumers, and Phoenix House staff, including current EBP groups required by our contracts or Phoenix House Clinical Leadership.
• Plans and provides Welligent specific training for staff.
• Assesses compliance with record-keeping standards, appropriateness of services provided, and/or determines the need for additional services.
• Performs a variety of complex and independent activities involved in the collection, analysis, documentation, and interpretation of data related to quality improvement.
• Evaluate and interpret collected data and prepare written reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions.
• Generates the following reports:
  • Weekly Welligent Compliance Report
  • Individual Case Load Audit
  • Monthly Welligent Compliance Report
• Meets regularly with multi-disciplinary team members concerning client and program issues; assists in the development or modification of procedures for improvement of services.
• Develops forms and procedures to track and compile information and apply appropriate data analysis techniques to maintain tracking statistics.
• Maintains liaison with other provider agencies’ Quality Assurance, Utilization Review, and Risk Management offices as well as related administrative departments; represent Phoenix House on various quality audit and review committees.
• Stays abreast of new developments in the field of Quality Assurance/Improvement as related to mental health, recommend new policies, and revise existing policies/procedures for compliance with all applicable laws and standards.
• Process records requests.
• Leads or participates in other projects as assigned.
• May assists in the preparation of grant proposals.
• Analyzes and recommends positions on policy/procedural/clinical issues, and proposals.
• Consults regarding case/issue specific clinical questions.
• Maintains provider relations.
• Represents Phoenix House at meetings, training events, and conferences.
• Provides technical assistance and consultation to clinicians.
• Ensures compliance with local, state, and federal confidentiality laws and regulations.
• Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements and completes all training on time.
• Attends and participates in program and all staff meetings.
• Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others.
• Other duties as assigned.

EDUCATION/EXPERIENCE/CREDENTIALS

• Master’s degree in social work, Marriage and Family Therapy or related field.
• AMFT or ACSW with current California Board of Behavioral Sciences (BBS) Registration and completion of BBS licensure hours and licensure within 6 months required.
• LMFT or LCSW with current California Board of Behavioral Sciences (BBS) Registration a plus.
• Must maintain licensure as a condition of employment.
• Experience in Substance Abuse or Mental Health preferred.
• Experience with SAPC, DMH, Community Care Licensing, and other governing bodies preferred.
• Evidenced-Based Trained/Certified in MAP, TF-CBT, SS preferred.
• Must maintain a valid credential (if required for your position) during your employment.
• Must obtain TB test clearance and update on a yearly basis.

KNOWLEDGE, SKILLS, AND ABILITIES 

• Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For– Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking.
• Proficiency in MS Office systems.
• Ability to utilize an electronic medical record.
• Proficiency with SAPC, DMH, Community Care Licensing, and other governing bodies.
• Establish and maintain effective working relationships with others.
• Communicate effectively with others both orally and in writing.
• Ability to work effectively in a fast-paced changing environment.
• Ability to establish and consistently enforce appropriate boundaries with patients.
• Ability to model positive behavior and demeanor.
• Understanding of addiction, co-occurring models, and treatment modalities.
• Understanding of adult/adolescent development and family systems.
• Excellent time management and organizational skills.
• Ability to be flexible, problem solver, self-directed, customer service-oriented, and collaborative.
• Skills and ability to engage and develop a rapport with patients and families of various backgrounds.
• Bilingual in Spanish preferred.

Mental Demands

Ability to actively engage with clients in a substance abuse and mental health treatment environment. Stress tolerance; working in rural and/or urban environments, participating in client treatment outcomes. Memory and learning; ability to maintain in a constantly changing environment. Emotional intelligence; includes crisis intervention. Work environment: travel may be required (varies by location), in-office work.

Physical Demands

Ability to lift and move object as much as 25 pounds with or without assistance, can require extended periods of sitting, standing, walking, or being on your feet especially in the clinical and residential settings. May need to participate in outdoor or recreational activities with clients. Occasional repetitive tasks. Ability to conduct First Aid and CPR in the event of an emergency. Required to undergo regular health screenings such as but not limited to TB test, Covid testing, vaccinations, etc.