Quality Assurance Specialist

• Adheres to Wake Enterprises Code of Ethics.
• Assures that no person is subject to abuse, neglect, and/or exploitation.
• Recognizes obligation to report any suspected abuse, neglect, and/or exploitation.
• Responsible for quality improvement tracking within the Site and reporting of that information to the Executive Director.
• Responsible for implementing and monitoring Quality Management System and Processes and coordinating these processes with Quality Improvement processes for services.
• Coordinate the implementation and administration of the Electronic Health Records System.
• Oversees QDDPs and APs to assure participant records are up-to-date and accurate with all necessary documentation.
• Reports non-compliance to Program Services Manager / Executive Director in a timely manner.
• Responsible for assuring compliance with laws, state and federal regulations, licensure rules, accreditation standards, contract requirements, and agency policies and procedures.
• Make recommendations and help make corrective actions.
• Responsible for audits, surveys and record reviews for the Agency in conjunction with Administrative Team, coordinates annual review of the Policy and Procedure Manual. Recommend changes and updates as needed.
• Chairs the Admissions and Discharge Working Group.
• Chairs the Human Rights Working Group Committed, and other work groups may be assigned by the Executive Director.
• Responsible for working with QDDPs to ensure compliance with incident reporting and completion of Restrictive Intervention Logs. May complete investigations and necessary documentation relating to those investigations, including, but not limited to: investigation report, 24-hour report and 5 working day report.
• Conducts monthly site visits to monitor service delivery, check documentation, and manager quality assurance.
• Assure employees understand the Basic Assurances and utilize Personal Outcome Measures system of assessment.
• Conducts incident and accident investigations assigned by Executive Director. Tracks incident and accident statistics for use by the Administrative Team and the Quality Improvement Committee.
• Coordinate the agency’s quality improvement projects. Assures consistent implementation of quality improvement plans and processes.
• Coordinates agency’s work with and response to outside surveyors and auditors as assigned by Executive Director.

• Assists with accounts payable.
• Any other finance back up as needed.

• Establishes and maintains effective working relationships with participants, staff and other professionals.
• Carries out responsibilities in accordance with the organization's policies, procedures, and applicable laws.
• Communicates effectively in oral and written form. Applies common sense understanding to solve problems.
• Dresses appropriately for the workplace and position. Maintains a neat and clean work area.
• Observes work hours and is punctual for appointments and meetings.
• Operates personal computer to access e-mail, electronic health records and calendars, and other basic office support software, including Microsoft applications. Must be proficient in using Microsoft Word, Excel and Access and other software.

• The By-Laws of the Corporation and as set forth in the Articles of Incorporation.

• Requires Bachelor’s Degree in a field related to Quality Improvement or Human Services or a Bachelor’s Degree in another field with at least two years of post-baccalaureate experience in IDD Services or a Master’s Degree and one year of IDD experience.
• Must have a valid North Carolina Driver’s License, personal vehicle and insurance and be eligible to be placed on Wake Enterprises insurance coverage.
• Must have NCI certification.
• Must have First Aid/CPR Certification.
• Must have Medication Administration Certification.

RHD is a national, comprehensive human services organization. Our mission is to provide caring, effective, and innovative services that empower people of all abilities as they work to achieve the highest level of independence possible while building better lives for themselves, their families, and their communities. RHD currently supports programs in: Connecticut, Delaware, Florida, Iowa, Louisiana, Massachusetts, Missouri, Nebraska, New Jersey, North Carolina, Pennsylvania, South Dakota & Tennessee!