Ramp Support Coordinator

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

To support the Operations team in the areas of Quality, Safety and Security compliance. Collaborate in the design and development of monitoring and quality control, security and safety measures conduct audits and ensure coordination of documentation in these critical areas of field operations.

Main Accountabilities

• 
  Coordinate and monitor ramp operations including truck dispatch, flight schedules, and equipment movement.

• Serve as a communication liaison between the operations team, drivers, and airline contacts.

• Ensure proper loading, securing, and transportation of catering equipment in compliance with safety and airport regulations.

• Monitor flight status and adjust ramp operations in real-time as needed.

• Maintain accurate documentation for flight schedules, delays, and incidents.

• Support the ramp team with operational issues, troubleshooting and escalating concerns when needed.

• Enforce all safety protocols, ramp driving regulations, and PPE usage.

• Conduct spot checks for proper equipment handling and cleanliness.

• Communicate any irregularities or delays to appropriate departments to minimize service disruptions.

Knowledge, Skills and Experience

• High School Diploma or equivalent.

• 1–2 years of experience in a logistics, operations, or aviation environment (airline catering or ramp operations preferred).

• Valid driver’s license with clean driving record.

• Strong understanding of airport ramp procedures and safety regulations.

• Ability to work under pressure and manage time-critical operations.

• Excellent communication and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Basic computer proficiency (Microsoft Office, scheduling tools, internal tracking systems).

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