Receipt & Fulfillment Coordinator II

In addition to the responsibilities listed below, this position is responsible for responding to basic employee requests for information; entering, processing, and retrieving employee and other human resources-related information in records (e.g., benefits, disability, transfers, workers compensation), with a moderate degree of supervision; following detail instructs to batch, sort, and categorize incoming packages based on priority levels and document type; batching, scanning, and indexing information packages (e.g., employee questionnaires, applications, subpoenas, terminations), validating the information, and producing requested documents; organizing the indexing of files correctly in the event of receiving anonymous documents, sending the files to queue for correction, and indexes unclassified documents with some supervision; providing clerical support (e.g., filing, file requests, photocopying, mailing, and word processing) as needed; learning to send fulfillment/employee benefit packets to employees.

Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.



• Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within ones team.


• Learns and applies methodology to mail distribution by: receiving, sorting, filtering, and delivering inter-department and external mail, with moderate supervisors guidance; applying basic knowledge of standard tools to document mail data (e.g., incoming packages) with moderate guidance; searching for packages that were not received, with moderate degree of guidance; preparing outgoing mail (e.g., ensuring postage is acquired and in stock) following detailed instructions while also sorting outgoing mail; and assisting in the distribution of certified mailing using mail software (e.g., Walz) to obtain address information, and to track the certification of receipt electronically.


• Leverages basic knowledge in shipping tasks by: following detailed instructions to ensure internal and external shipping standards are met; preparing (pack, label, and stock/restock) routine shipments and materials for outgoing mail to all mail carriers (USPS, DHS, UPS, FedEx) with instructions; and following specific instructions regarding changes to shipping standards for improvements to efficiency in preparation process, under moderate supervision.


• Learns and applies expense management methodology by: engaging in documenting, as needed; and learning to determine most cost-efficient decision when choosing from a selected group of vendors for shipping, while taking into considerations the packages priorities.


• Learns about and carries out routine inventory management by: tracking, ordering, stocking, and responding to detailed requests for supplies.


• Contributes to vendor relationships by: coordinating repairs or replacements following broad guidance, as needed.


• Learns standards and policies for communication to members/doctors/employees by: learning processes to handle requests for information from members/doctors/employees by following KP information distribution and industry guidelines, with detailed instructions from senior colleagues.

• High School Diploma or GED, or equivalent AND minimum one (1) year of experience working in a corporate or business office environment OR Minimum two (2) years experience working in a corporate or business office environment.

• Knowledge, Skills, and Abilities (KSAs): Data Privacy; Information & Data Security; Maintain Files and Records; Time Management; Service Focus; Computer Literacy; Organizational Skills

PrimaryLocation : California,Pleasanton,Pleasanton Tech Cntr Building F
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 04:30 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : NUE-PO-01|NUE|Non Union Employee
Job Level : Individual Contributor
Job Category : Business Operations
Department : Po/Ho Corp - EmSvc EDM - 0308
Travel : No
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.