Summary
Responsible for focusing on client solutions to their banking needs while processing transactions and following established bank policies and procedures. Delivers a positive client experience with each interaction.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Operate cash drawer and accurately process client transactions
- Promote the bank’s products and services through referrals
- Provide solutions to clients’ needs via phone and face-to-face interactions
- Contribute to a positive working environment that facilitates exceptional service, expanding profitable client relationships and employee engagement
- Strive to meet/exceed established Department and individual goals while taking ownership of achieving those goals
- Ensure continuous training and development for self
- Follow policies and procedures to protect the bank from risk and exposure
- Actively use the Entrepreneurial Operating System (EOS) to align business goals, drive accountability, and ensure effective communication across teams.
Competencies
- Alliance Bank core values: Be Responsive, Have Integrity, Be Secure, Deliver Value, Be Reliable
- Building Relationships
- Problem Solving
- Accuracy
- Attention to Detail
- Identify Client needs
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment & Physical Demands
This position may require travel by vehicle to Alliance Bank Offices dependent on staffing needs.
This job operates in a clerical office setting and routinely uses standard office equipment. This position requires manual dexterity and the ability to lift, bend, or stand as necessary.
Position Type/Expected Hours of Work
This may be a full-time or part-time position. Full-time employees must work 38-40 hours per week average to maintain full-time status. Part-time must average under 30 hours per week annually.
Education and Experience
- High school diploma or equivalent required
- No experience required; customer service preferred
AAP/EEO Statement
Alliance Bank is an Equal Employment Opportunity Employer.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.