The Renewals team plays a crucial role in Asana's success by collaborating with both customers and internal teams. As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, and staying current on Asana’s pricing and packaging.
This role is based in our New York office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday, with the option to work from home on Wednesdays. Working from home on Fridays depends on your type of work and the teams with which you partner.
What you'll achieve
- Secure renewal contracts in advance of expiration to protect revenue.
- Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks.
- Maintain and report an accurate rolling 150-day forecast. Analyze renewal data to identify trends.
- Manage the quote-to-close processes for all renewals within an assigned territory. Create and negotiate strategic pricing and packaging proposals.
- Effectively defend against competitive pressures and articulate Asana’s value.
- Identify risk early and navigate complex customer requests by effectively partnering with cross-functional groups such as Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management to ensure customers realize value out of their investment in Asana.
- Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies.
About you
- Sales Experience: A proven track record of success and quota achievement in a renewal sales or related role. 2-5 years of experience preferred - SaaS a plus.
- Customer Relationship Management: Exceptional ability to build and maintain strong customer relationships.
- Communication Skills: Excellent verbal and written communication skills. Experienced in contract negotiations, value selling, discovery, and closing. Strong presentation skills and executive presence.
- Analytical Skills: Maintain a forecast and have an analytical mindset to analyze data and identify trends.
- Problem-solving Skills: Ability to identify and resolve issues related to renewals.
- Knowledge of Asana Products: Familiarity with work management and the Asana platform.
- Proficiency in relevant tools: Experience with quoting systems, contracting tools, and subscription management systems.
- Understanding of ARR and Renewals: A deep understanding of these concepts.
- Approaches work with empathy and a creative, problem-solving mindset
- Thrive in a fast-paced environment while balancing a book of business and customer satisfaction.
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we’ll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between $115,000 - $146,300. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
About us
Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.
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