Love dogs? Are you high-energy and enjoy talking to people?
Looking to showcase your strong sales and communication skills in a new, exciting way to help pet parents and their furry companions?
Stone Mountain Pet Lodge, the area’s most exciting pet care business, is looking for an Enthusiastic Inside Salesperson. Stone Mountain Pet Lodge is a state-of-the-art facility and was voted Best of the Twin Cities: Best Pet Lodging 2008, 2023 Reader's Choice Award for Best Kennel/Boarding Facility, and 2025 Reader's Choice for Best Kennel, Best Pet Grooming, & Best Pet Store.
We provide high-quality services including pet lodging, fun doggy daycare, grooming, bathing, and
professional dog training services.
We provide professional training that will improve your skills and increase your confidence in
this position!
The Inside Sales Representative will handle incoming calls from current and prospective clients,
promote our award-winning services, book reservations, and ensure exceptional customer
service. No cold calls!
Does This Sound Like You?
- Positive Attitude
- Upbeat and Enthusiastic
- Polished Verbal Skills
- Eager to Learn and Apply our Proven Coaching System
- Motivated and Enjoys a Fast-paced Environment
Duties
- Answering incoming phone calls, voicemails, and emails in a prompt and professional
manner
- Utilizing the company’s proven sales process which ensures overall success
- Providing accurate and concise information to clients utilizing the tools provided
- Handling reservation confirmations in a timely manner along with service changes &
add-ons
- Provide front desk and call center coverage
- Greet and direct customers
- Conduct tours of the facility for new customers
- Set up telephone reservations for pet lodging, day care, grooming and obedience training
- Set up online reservations for pet lodging, day care, grooming and obedience training
- Reservation check-in and check-out
- Ring up retail sales
- Manage credit card and cash transactions
- Balance cash drawers
Qualifications
- A minimum of two years of customer service experience in a similar job such as; Hotel front desk, retail/service business, call center, online customer service, reception, or other administrative position
- Experience documenting customer interactions through a CRM platform
- Excellent telecommunication skills
- Excellent written communication skills
- Exceptional listening skills
- Proficient in the use of email and texting platforms
- Service-oriented demeanor
- Proficient cash management skills
Physical demands of the job
- Prolonged standing and sitting depending on work assignment
- Lift 5-15 pounds
Availability/Hours
- 30-40 hours per week
- Stone Mountain Pet Lodge is a 7-day per week program
- Shifts run between 6 AM and 6 PM (occasionally until 9 PM)
Benefits
- Employee discount on products and services (Grooming, doggy daycare, boarding, and retail)
- Competitive pay including hourly, commission, bonuses.
- Work in one of the most fun industries in the country!
Submit your resume. We look forward to hearing from you soon!
*Interviews will be held at our Blaine location.*