Resort Manager

Position Summary

The Lodge Manager is responsible for the seamless operation and overall success of Cliff Dwellers Lodge, Kayak Horseshoe Bend, and Lees Ferry Anglers. This role oversees daily operations, including front desk, restaurant, housekeeping, general store, kayak activities, and guest services. They are the steward of company culture, guest satisfaction, and team morale. The Lodge Manager ensures effective collaboration, proactive property management, and consistent alignment with business goals. The GM will work out of the general office at the lodge and is expected to work a regular schedule of at least 40 hours each week.

Key Responsibilities

Property and Operational Management

• Daily Oversight: Conduct daily check-ins with each department, including front desk, housekeeping, maintenance, restaurant, and kayak activities, to ensure smooth operations and address any immediate needs.
• Property Walkthroughs: Perform daily property inspections, looking for areas that need attention; address any issues proactively or coordinate with maintenance as needed.
• Attention to Detail: Maintain high standards in property presentation, cleanliness, and organization across the lodge, general store, employee housing, and restaurant.
• General Store Oversight: Monitor pricing, particularly gas rates, and ensure the store is well-stocked. Manage orders to align with customer demand and inventory needs.

Team Leadership and Company Culture

• Company Culture: Serve as the ambassador of company culture and values, fostering an inclusive, collaborative, and respectful environment.
• Employee Engagement: Conduct daily check-ins to maintain open communication with team members, understand their needs, and encourage continuous improvement. Performing progress evaluations.
• Employee Housing: Conduct monthly walkthroughs of employee housing to ensure cleanliness, safety, and adherence to company standards.
• Employee Hiring, Training and Onboarding: Oversee onboarding for all new hires, completing new hire packets, and ensuring that each team member is set up for success with training and resources. Anticipate need in hiring based on business needs. Be willing and able to cover all positions when needed.

Financial and Operational Efficiency

• Revenue Management: Monitor lodging and activity rates to maximize revenue based on occupancy, market trends, and seasonal demand.
• Ordering and Inventory: Manage restaurant and general store ordering based on business levels and operational needs. Track and document inventory levels regularly to minimize waste and ensure product availability.

Guest Experience

• Guest Satisfaction: Foster a guest-centric environment where every team member is committed to delivering exceptional service. Actively address guest concerns and feedback to improve service and maintain high guest satisfaction.
• Onsite Interaction: Engage with guests throughout the property, ensuring their experience meets or exceeds expectations and offering assistance as needed.

Documentation and Compliance

• HR Documentation: Document HR issues in accordance with company policy, maintaining accurate records of any employee-related concerns or incidents.
• Safety Compliance: Oversee safety protocols across all departments, ensuring compliance with health and safety standards, particularly in high-activity areas like the kayaking and fishing operations.

Required Skills and Qualifications

• Leadership and Collaboration: Strong interpersonal and leadership skills, with the ability to foster collaboration and a positive team culture.
• Attention to Detail: High attention to detail with a proactive approach to identifying and addressing property, guest, and operational needs.
• Hospitality and Service: Background in hospitality management with a strong understanding of guest service and operations in a multi-faceted resort environment.
• Time Management: Excellent time management and organizational skills to balance daily responsibilities across departments and priorities effectively. Be scheduled at least 40hr per week.
• Technology Proficiency: Familiarity with property management and point-of-sale systems. Comfort with monitoring online booking platforms and managing rate adjustments. (toast, Lightspeed, Flybook, Trello)
• Financial Acumen: Understanding of revenue management, ordering processes, and cost controls to optimize profitability. Knowledge of QuickBooks a plus.

Preferred Experience

• Hospitality Management: experience as a Lodge manager or Assistant Lodge manager within a remote lodge or resort setting.
• Activity Management: Experience managing outdoor activities such as kayaking, fishing, or other adventure-based offerings.
• Will train the right person.
• Housing provided.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Work Location: In person