Description
Job Summary:
Square One Concepts is seeking a highly motivated and experienced Restaurant Manager to oversee operations. As a Restaurant Manager, you will be responsible for ensuring exceptional customer service, maintaining high-quality standards, and maximizing profitability across our various restaurant concepts. You will lead a team of dedicated staff members, set performance goals, and ensure the smooth functioning of day-to-day operations.
Supervisory Responsibilities:
- Hires and trains restaurant staff.
- Organizes and oversees the staff schedules.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with restaurant policy.
Duties/Responsibilities:
- Foster a positive and collaborative work environment, promoting teamwork and open communication.
- Set performance goals and expectations, providing guidance and support to help employees achieve their full potential.
- Conduct regular staff meetings to share updates, address concerns, and promote a cohesive team.
- Oversee daily operations to ensure seamless service, exceptional customer experience, and adherence to company policies and procedures.
- Monitor inventory levels, control costs, and optimize resources to maximize profitability.
- Implement and maintain high standards of cleanliness, hygiene, and safety in compliance with health regulations.
- Continuously evaluate and improve operational processes to enhance efficiency and customer satisfaction.
- Ensure a welcoming and enjoyable dining experience for guests, addressing any concerns or complaints promptly and effectively.
- Interact with guests, taking feedback into consideration to improve service and menu offerings.
- Maintain a visible presence in the restaurant, engaging with customers and fostering a strong rapport with regular patrons.
- Working with the Regional Manager to develop and manage budgets, including revenue forecasting, cost control, and expense management through P&Ls.
- Monitor financial performance, analyze variances, and implement corrective actions as necessary.
- Implement strategies to drive sales, increase revenue, and achieve financial targets.
- Conduct regular menu tastings to maintain high-quality food and beverage offerings.
- Monitor food and beverage presentation, portion control, and overall product quality to meet company standards.
- Ensures customer satisfaction with all aspects of the restaurant and dining experience.
- Handles customer complaints, resolving issues in a diplomatic and courteous manner.
- Ensures compliance with alcoholic beverage regulations.
- Manages inventory and purchases food and supplies.
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
- Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
- Collaborates with chefs to develop appetizing menus.
- Maintains sales records and tracks cash receipts.
- Prepares and submits operations reports and other documentation requested by the regional manager.
- Performs other duties as assigned.
Requirements
Required Skills/Abilities:
- Strong knowledge of restaurant operations, including front-of-house, back-of-house, and bar management.
- Excellent leadership and interpersonal skills, with the ability to build and maintain positive relationships with staff and customers.
- Exceptional organizational and time management abilities, with a keen eye for detail.
- Strong business acumen and financial management skills.
- Outstanding problem-solving and decision-making capabilities.
- Ability to thrive in a fast-paced, dynamic environment.
- Knowledge of health and safety regulations.
- Title 4 Manager Certification
- Must have a valid Food Handlers Certification
- Must have an Alcohol Service Licensing or certification.
- Must be able to work flexible hours, including evening, weekends, and holidays.
System Used:
- Aloha (point of Sales)
- Hot Schedule (Employee scheduling)
- Proficient with Microsoft Office Suite or related software
- Paylocity (HR, Payroll, and Employer Information)
- Restaurant 365 (inventory Management & Reporting)
- Plate IQ (invoicing & Payments)
Education and Experience:
- High school diploma or equivalent required.
- Previous restaurant experience required; management experience preferred.
- Successful completion of corporate training program required.
Physical Requirements:
- Ability to traverse all parts of the restaurant quickly.
- Prolonged periods sitting at a desk and working on a computer.
- Ability to traverse all parts of the restaurant quickly.
- Prolonged periods sitting at a desk and working on a computer.
- Prolonged periods of standing and working in a kitchen.
- Exposure to extreme heat, steam, and cold is present in a kitchen environment.
- Must be able to lift up to 50 pounds at times.
- Must be able to work late nights and unpredictable hours.
Benefits & Perks:
- Accrual up to 40 hours of PTO
- Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
- Corporate Shoe Program through Shoes for Crews and Skechers
- Competitive Pay
- Quarterly Bonus
- Flexible Scheduling
- 401(k)
Full – Time employees are eligible for the following additional benefits:
- Medical & Prescription
- Dental & Vision
- Health Saving Account (HSA)
- Wellness Program
- Discount Pet Care Plan
*For a complete list of our benefits please visit: squareoneconceptsinc.com/careers