Trains, supervises, counsels, and participates in the evaluation of restaurant staff employees for the efficient operation of the restaurant. Directs staff in their work assignments.
Responsible for ensuring that restaurant complies with sanitation and safety standards for guests and employees. Responsible for ensuring that all equipment is in working order.
Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests.
Provides guidance for improvement and implements necessary adjustments.
Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.
Manages and monitors product quality and guest satisfaction in restaurant.
Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications.
Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met.
Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality.
Provides guidance for improvement and implements necessary adjustments.
Interacts with guests to obtain feedback on quality of service and food in outlet.
Investigates and resolves guest complaints in a timely manner.
Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.
Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations.
Regular attendance in conformance with the standards, which may be established by AMGH from time to time, is essential to the successful performance of this position.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Supervisor.
ORGANIZATIONAL RELATIONSHIPS
Positions directly reporting to this position (titles):
Servers, Bartenders, Bussers, Host/Hostess and in the absence of the Deli Supervisor, Deli / Gift Shop Attendants.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to access and accurately input information using a moderately complex computer.
- Ability to communicate in English, both orally and in writing, with guests and employees of whom will require high levels of patience, tact, and diplomacy to defuse issues and to collect accurate information and to resolve problems.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Interpersonal skills to provide overall guest satisfaction.
- Knowledge of beverage operations and wines.
- Strong mathematical abilities in order to determine and track inventory, controls, revenue system, productions, and other hotel financial statements.
- Thorough knowledge of restaurant operations and preparation techniques.
Job Type: Full-time
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person