Cuyana is hiring for a Retail Store Manager for our new Stanford Shopping Center store location!
Are you passionate about creating a best-in-class guest store experience? Do you inspire and engage your team? Are you a leader who is results driven and possess a start-up business mentality? Then you may have the ideal skills to be part of our Cuyana team!
Benefits: Medical, dental, vision, life, disability; PTO, and holiday pay; commuter benefit, 401k, bonus, and generous employee discount.
RESPONSIBILITIES*
- Monitor, track, and communicate trends and opportunities of key business metrics. Develop strategies and action plans to drive store improvement, productivity, and profitability
- Plan and manage payroll spend; create strategic schedules to support business plans, ensure integrity of time and attendance with store performance, volume, and productivity in mind
- Lead by example, demonstrating integrity and consistency of Cuyana values at all times
- Recruit, onboard, and develop store employees by providing regular feedback, coaching, and counseling
- Support and coach team members in delivering the Cuyana sales and positive customer service experience; Identify and collaborate on new training initiatives
- Meet individual sales goals and build and cultivate client relationships and ensure team sales goals are met
- Demonstrate strong product knowledge and ensure team members are trained and prepared as product experts
- Provide customized virtual and in-person styling services within the Cuyana customer segmentations
- Develop and implement visual merchandising directives and tests
- Liaise with HQ partners to establish and drive marketing initiatives, technology updates, inventory reconciliations, etc
- Ensure operational excellence in policies and procedures
- Support current and new retail locations, as needed (if applicable)
- Give back as part of the Cuyana Community (help teammates during peak season, supporting retail events, volunteer + events)
*Responsibilities may change based on business needs
REQUIREMENTS
- 5+ yrs specialty retail experience, 2+ yrs in a store manager or general manager role
- Contemporary brand experience; Clienteling and Luxury experience a plus
- Proven ability to successfully lead a product and customer centric sales environment
- A connection to Cuyana's mission, and Fewer Better philosophy
- Dependable and trustworthy with all responsibilities
- Team player who thrives in fast paced environments
- Flexible, adaptable, and ready to roll up sleeves and help where needed
- Strong leadership, organization, written and verbal communication skills
- Capable of handling difficult customer interactions and conversations
- Technology savvy
- Flexible work schedule - weekends, evenings, events, holidays
- Able to stand for extended periods of time
- Able to bend, reach, lift and move stock and products; Able to carry boxes 25 - 30 lbs
A CONNECTION TO OUR VALUES
We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.
- Cultivate Community – you are honest, inclusive and always willing to lend a hand
- Create Excellence – you are accountable, decisive and drive for results
- Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way
Compensation range for this role is 95k-105k commensurate with experience.