The Overview:
As a Project Manager for Pharmacy Operations, you will be focused on supporting and building new fulfilment center technology and operational efficiency projects. You should have a functional understanding of ecommerce fulfillment operations and warehouse management systems in order to help bridge the gap between process and system design. This role will flex into analytics and industrial engineering projects, working with cross-functional teams at a fast pace to deliver results.
Our Pharmacy Operations Project Managers plan, coordinate, and direct internal teams to accomplish projects that move FC operations forward. This individual will be able to work under aggressive timelines and deliver high impact projects in addition to those defined by the business to accelerate our growth. The project manager will be able to partner with operations teams and technical teams and bridge gaps between the processes. They are executors who both implement and define standard work, they are prone to action, and can prioritize getting the right things done that make an impact. They will be able to define scope of work and project timelines and avoid scope creep ensuring completion on time and within budget. This individual is also a central point of communication to all partners and an extremely effective communicator; highly organized with an understanding of all aspects of a project with solid project management skills.
Responsibilities include:
- Able to develop Project opportunities and work with operations to define need and potential return on investment.
- Ability to understand and become a subject matter expert on the warehouse management system and drive projects within a high technical area to improve the integration of system and process.
- Ability to demonstrate DMAIC and LEAN methodologies to assess gaps in our processes caused by systems.
- Prepares, publishes, distributes and maintains a project schedule with landmarks for all cross-functional partners
- Support physical infrastructure projects such as capacity and racking projects, cart design, employee productivity efforts, and warehouse design.
- Monitors project progress, incorporates resolutions to potential project delays and communicates project status to leadership on a timely basis
- Ensures smooth and consistent communication and exchanges of data between operations and internal customers
- Oversees UAT testing and rollout of new software to sites of responsibility.
- Develops scoping documents and project proposals.
- Ability to flex into industrial engineering projects as required
- Monitors fulfillment of contract requirements to ensure quality and timeliness of services/deliverables
- Develop metrics and reporting systems as required to facilitate process health and improvements.
- Travel is required and depending on the current project assignment(s) could range from 0%-30%.
Job Requirements:
- Bachelor’s degree or equivalent experience
- in Industrial Engineering or other Engineering subject area preferred
- 5+ years technical experience with project management
- 2+ years’ experience functional experience in implementing process changes and managing large complex projects.
- Must have experience and knowledge of warehouse operations and WMS.
- Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
- DMAIC or LEAN experience and history of running projects that demonstrate these methodologies.
- Comprehensive computer application skills – Office, Project, CAD, SQL, Tableau
- Cross functional team management experience
- Perform business requirements analysis and design
- Perform gap analysis between physical processes and future operations needs and the have the ability to vet project requests and prioritize them accordingly
- Build structured prioritization and change management processes.
- Identify and recommend operations improvement opportunities to meet ever growing business requirements.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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