"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively
- Klipboard is the leading, specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics, Automotive and service sectors.
- A fast-paced PE backed organisation going through a period of strong growth and operational consolidation
- As part of a virtual team split across USA, UK and South Africa
- Dedicated support to the NA business region which is a strategic growth priority for Klipboard
Key Responsibilities:
- Principle support for all NA based sales representatives across New Business, Upsell and Cross-sell
- Create & deliver accurate and timely quotations for customers, ensuring that all information is complete and compliant with company policies and procedures
- Ad hoc requirement to negotiate with vendors to obtain special pricing and special-order items and ensure commercially reasonable margins. Ensuring the terms of any third party input costs mirror standard terms.
- Provide accurate and up-to-date pricing information for all products and services requested
- Build and maintain relationships with customers, suppliers, and internal stakeholders
- Ensure that all quotes are
- Provide exceptional customer service and respond promptly to customer (internal and external) inquiries and concerns
- Collaborate with the sales team to ensure that all opportunities are properly qualified and pursued
- Contribute to the development of new processes and procedures to improve efficiencies
- Acceptance of sales orders from customers and managing the handover of ordered work to relevant internal implementation teams with the organization in accordance with internal procedures.
- Ad hoc updates and maintenance of Sales Orders through the implementation cycle to ensure timely billing
- Process license key’s or enable strings for required products
Skills, Knowledge and Experience:
Essential
- Experience in a software business, particularly understanding of subscription contracts
- Experience in a sales support or customer service role
- Strong communication and interpersonal skills
- Excellent organizational and time-management skills
- Ability to work independently and as part of a team
- IT literate with good knowledge of Microsoft office suite and demonstrable ability to understand different systems
Desirable
- Degree level education or demonstrable experience
- IT Literate with the ability to learn new systems, both CRM and ERP
- Sales experience
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
#LI-Hybrid