POSITION DESCRIPTION
POSITION TITLE: Sales Executive - Commercial Sales
DEPARTMENT: Sales Staff
REPORTS TO: Sales & Customer Experience Manager
FLSA STATUS: NB9 – Sales Commissions
POSITION SUMMARY: The Commercial Sales Executive is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory.
PRINCIPAL RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.
- Develops and maintains a thorough knowledge of the Company’s available services, line of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
- Schedules and completes proactive customer calls and visits and captures key information in the Company’s information systems.
- Performs contractual re-signs on existing customers to extend customer relationships and increase customer profitability where appropriate.
- Responds to all cancellation requests in alignment with the established escalation policy.
- Proactively communicates with or responds to customers in support of Company pricing initiatives.
- Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
- Partners with the operation team, when needed, to address customer services issues.
- Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.
- Performs other job-related duties as assigned.
SUPERVISORY RESPONSABILITIES:
This job has no supervisory duties.
QUALIFICATIONS:
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: A Bachellor’s Degree in Business, Marketing, Sales or related field.
Experience: A minimum of 1 year of experience in a customer-facing role identifying and addressing customer needs. Waste or transportation industry experience.
B. Certificates, Licenses, Registrations or Other Requirements
- Valid Driver Licence.
C. Other Knowledge, Skills or Abilities Required
- Excellent verbal, written and analytical skills
- Computer skills - MS Office, Typing Skills
- Professional phone etiquette
- Ability to multi task.
- Ability to react well under pressure and treats others with respect
- Identifies and resolves problems in a timely manner
- Prioritizes and plans work activities
- Focuses on solving conflicts and listening to others without interrupting
- Is consistently at work and on time
- Work efficiently and effectively, both independently and as a team to ensure exceeding call center standards.
- Balances team and individual responsibilities and helps build a positive team spirit
- Adapts and able to deal with frequent changes in the work environment
- Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
- Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.
WORK ENVIRONMENT:
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting.
“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Women, Protected Veterans, and Individuals with Disabilities.”
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
Compensation Package:
- Commission pay
Schedule:
- Monday to Friday
Work Location: On the road