We are hiring for a Scheduler/ Case Coordinator for our home care patients in our Hammond office. This position is full time, Monday-Friday 8a-430p. Home Care scheduling experience preferred, General office duties, scheduling staff etc.
At Egan-Ochsner Pediatric Private Duty, part of the LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
We strive to offer benefits that reward the whole you!
- Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.
- Manage inquiry calls from clients, client families, and caregivers.
- Performs family consultation visits as assigned
- Participates in the orientation of new caregivers
- Processes payroll for caregivers on a weekly basis.
- Ensures computer data is updated and accurate for client schedules and employee availability
- Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.
- Ensures that all clients requested services hours are staffed with appropriate personnel
- Follows all LHC Group policies and procedures and state/funded programs as appropriate
- Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction
- Keeps the Executive Director and/or Business Manager informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems
- Performs on-site home visits as needed
- Ensures on-site supervisory visits are conducted per policy
- Informs the Executive Director and/or Business Manager of any overtime requested or worked by caregivers
- Ensures that pay rates are within the acceptable ranges
- Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate.
- Assists in the process of interviewing and hiring of caregivers
- Participates in the orientation process for all staff
- Ensures that all employees are provided appropriate orientation to assignments or job.
- Assists in the process of maintaining employee personnel files
- Performs data entry of new clients and employees as needed
- Compiles and maintains client files
- Participates in the on call rotation of the agency
- All other duties as assigned.
Education & Experience
- High school education or equivalent required.
Skill Requirements
- Scheduling and data entry experience preferred.
- Ability to coordinate many activities at one time.
- Strong customer service skills.
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