Job Description
Security Officer - Bikes primary responsibility is to patrol the Wynn and Encore property to maintain safety and security of patrons and employees. This includes offsite locations such as parking structures and other Wynn and Encore owned buildings. Security Officer - Bikes will enforce company policies, respond to security incidents, and provide exceptional customer services service. Security Officer - Bikes will uphold the Forbes Five-Star standards and the Wynn Resorts Core Values and Behaviors.
Essential Duties
- Maintain the Wynn and Encore standards of exceptional service to patrons and employees.
- Will adhere to all Forbes Five- Star standards in order to maintain the integrity of the Wynn and Encore Las Vegas ambiance while promoting hotel facilities and services.
- Monitor and patrol assigned areas to ensure the safety of guests, employees, and company property.
- Enforce safety policies and procedures to create a safe environment for all.
- Patrol the property, respond to calls for service, and gather guest information related to security and safety incidents.
- Take proactive measures to minimize loss or damage, anticipate and respond to potential problems, disturbances, prohibited conduct, and unsafe conditions.
- Perform crowd management control and scene management.
- Provide basic medical assistance in accordance with department training.
- Perform ID checks to ensure compliance with state laws and company policies.
- Monitor and restrict access to designated areas.
- Communicate clearly and concisely via radio and telephones.
- Maintain knowledge of gaming, state, and city laws.
- Responsible for maintaining and ensuring the proper condition and upkeep of the bike assigned, including regular inspections and care of Wynn Security owned/leased vehicles including golf carts and vehicles.
- Keep all issued equipment, such as radios, helmets, lights, and uniforms, in in good working order and report any issues promptly to the appropriate supervision for resolution.
- Perform other job related duties as assigned by management.
Qualifications
- Excellent communication skills, both verbal and written, in English.
- Ability to handle problems involving patrons and operation issues while maintaining a positive attitude.
- Exceptional customer service skills.
- Ability to work effectively in stressful, high pressure situations, indoor and outdoor locations and any weather conditions for extended time frames.
- Ability to work alone or in a team environment.
- Maintain confidentiality of patron information and hotel data.
- Attention to detail in performing essential job functions.
- Physical ability to stand, sit, kneel, lift, and functionally ride a bike for extended periods of time.
- Possession of a valid Nevada Gaming License, CPR certification, and Alcohol Awareness certification. CPR certification completed after hiring.
- Attend and successfully complete annual training sessions and certifications relevant to bike patrol duties.
- Must have a valid driver’s license and maintain a clean driving record.
- Must posses the ability to ride a bicycle safely and effectively, ensuring compliance with safety protocols.
- Must demonstrate the ability to successfully pass bicycle training course/certification.
- Must be 21 years of age or older.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.