Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
- Accountable for the successful completion of service requests to include:
- Quality of Work
- Timely results
- Customer satisfaction (project closeout)
- Experience installing and troubleshooting various security, fire and access control systems
- Avigilon
- Lenel/S2
- CCure 9000
- Software House
- Notifier (fire)
- Honeywell / Bosch
- Napco
- Genetec
- Must be able to pull, dress, label, terminate and test various types of category cable
- Troubleshoot complex systems, identify problems, make effort to find solution on own, request assistance if necessary
- Respond to telephone calls, email, and internal staff requests for technical support to include documentation, tracking, and monitoring of the request to ensure a timely resolution
- Identify, prioritize and escalate support tickets requiring urgent attention
- Diagnose and resolve technical hardware and software issues
- Follow up on reassigned unresolved requests
- Research questions using available information resources
- High School Diploma or GED
- 3-5 Years of Experience working in similar technical role
- Associates degree
- Industry certification(s)
- Basic computer skills, strong written and verbal communication, strong sense of customer service
- Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.