Senior Manager, Global Crisis Management and Readiness

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

As a Senior Manager, Global Crisis Management, you will be instrumental in enhancing Palo Alto Networks' ability to effectively prepare for, respond to, and recover from significant events and crises. You will be a key driver in the development and execution of our global crisis management program, focusing on strengthening our organizational response capabilities through comprehensive planning, rigorous exercises, and continuous improvement. Your leadership will foster a culture of preparedness and resilience across the organization and while enhancing the trust of our customers and stakeholders.

Your Impact

• Exercise and Training Leadership: Orchestrate and facilitate cross-functional crisis management exercises (micro, tabletop, functional, full-scale) to test plans, identify gaps, and enhance organizational readiness
• Develop and deliver targeted training programs to improve crisis response capabilities and "CM bench strength" across leadership and operational teams
• Scale our CM assurance activities to meet growing customer and regulator demands and partner with internal and external stakeholders
• Cross-Functional Influence & Collaboration: Partner closely with internal stakeholders across IT, Security, Legal, Communications, Human Resources, and other relevant functions to integrate crisis management principles and ensure alignment of response strategies
• Incident Response Support: Provide expert guidance and support during actual crisis events, helping to coordinate response efforts, disseminate critical information, and ensure timely resolution and recovery
• Operational Risk Integration: Collaborate with operational risk management and other risk functions to ensure crisis management strategies are integrated into the broader risk frameworks, addressing identified vulnerabilities, emerging threats, and opportunities
• Performance Measurement & Reporting: Develop metrics and reporting mechanisms to track program effectiveness, identify areas for improvement, and communicate program status to senior leadership
• Industry Best Practices: Stay abreast of industry best practices, regulatory requirements, and emerging threats in crisis management to ensure the program remains current, effective, and compliant
• Broader Resiliency Program Support: Support broader efforts and initiatives across all of the organizational resilience efforts, as needed

Qualifications

Your Experience 

• Proven experience in designing, conducting, and evaluating crisis management exercises and training programs
• Bachelor's degree in a relevant field (e.g., Business Administration, Emergency Management, Information Security, Risk Management) or equivalent practical experience or equivalent military experience required
• 8+ years of experience in crisis management, incident response, business continuity, or a related field, with at least 3+ years in a leadership or senior role
• Strong understanding of crisis communication strategies and incident command systems
• Excellent interpersonal and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels
• Demonstrated ability to manage complex projects, prioritize tasks, and make sound decisions under pressure
• Certifications such as CBCP, MBCP, or similar industry-recognized certifications are a plus

Additional Information

The Team

The Global Risk and Resilience team is dedicated to safeguarding Palo Alto Networks' operations, people, and assets from potential disruptions. We are a dynamic and strategic group focused on building robust capabilities in crisis management, operational resilience, business continuity, and operational risk. Our mission is to ensure the continuous delivery of our cybersecurity innovations, protecting our customers and maintaining trust - we accomplish this proactively via both enablement and mitigation.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $144000/YR - $233000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.