Site Coordinator (Days)

Description

Job Title: Site Coordinator (Days)

Reports to: Site Manager

Location: Denver

Compensation: $24.51 per hour, generous benefits including 401k matching, 100% employer-paid premiums for health, dental, vision; paid vacation, holiday pay; $40 cell phone stipend

The Site Coordinator will work in collaboration with the MC Manager and MC Assistants to ensure that the MC space provides a safe, stable, healing, and supportive environment for community members, staff, volunteers and the broader community. Specifically, the MC Coordinator will support the MC Manager in their leadership to the Micro-Community operations and programming as outlined below.

Expected schedule, specific tasks related to primary focus areas, as well as other responsibilities for this position are listed below:

Schedule/ Hours:

• 40 hrs/wk on site at MC, 10-hr shifts or 30 hrs/wk on site at MC, 10-hr shifts, 7 am to 5 pm
• Additional time will be spent in organizational meetings, meeting with external partners and coalitions, meeting with MC community members, etc.

Key Area #1 - MC Operations

• Community Member Intake
• Overview of all Policies, Rights, and Responsibilities
• Intake Form with basic information for HMIS data entry
• Signed Use Agreement whereby community member acknowledges understanding and agreement to abide by all policies, rights, and responsibilities
• Community Member Participation
• Complete and record Daily Wellness Screening using sign in log sheets
• Perform sites walks in coordination with Site Assistant
• Monitor daily activities using passdown emails
• Accountability/Complaints/Compliance
• Main point of contact when Site Manager not available on site
• Ensure all Public Health cleaning and food temp logs are completed
• Ensure community member compliance with MC Use agreements, and notify community members when they are not in compliance. Track and record these notifications, follow up plans, etc.
• Report community member accountability and non-compliance to MC Manager
• Support Site Manager with participant accountability process including exiting participants when appropriate
• Communicate with community members while providing stable, trauma-informed interactions with community members
• Ensure information is distributed to community members effectively including outreach schedule, resources, etc.
• Site Upkeep
• Responsible for maintaining the cleanliness, safety and accountability of the site. This includes cleaning community spaces, cleaning community bathrooms, interior and exterior site walks, snow removal, unit checks, accountability conversations, de escalation, etc.
• Collaboration
• Ops staff often assist our peer supporters with organizing and hosting community events because building community is a top priority at our sites
• Ops staff are often considered the hub to help connect community members to appropriate resources, such as case managers, medical outreach, peer supporters, etc

Key Area #2 - MC Programming

• Personal MC community member support
• Build relationships and establish rapport with community members
• Support community members with progressing towards housing and employment goals
• Connect MC community members to resource navigation
• Connect MC community members to personal crisis support as needed
• Assist with the coordination of Community Dinners
• Assist with coordination of volunteers, external partners to bring meals
• Prepare space and set up for dinners
• Make sure plates and utensils are available

Key Area #3 - Conflict Management and Crisis Response

• Conflict Management and Resolution coordination with Site Manager
• Promote conflict resolution among community members
• Ensure that conflict is managed and resolved in a non-violent manner
• Ensure follow through on conflict resolution agreements
• Submit records of conflict management and resolution to supervisor
• Violence/Threats of Violence coordination with Site Manager
• If violence or threats of violence break out at the MC, support Lead Coordinator with responding and reporting to Site Manager
• Exit community members as necessary in partnership with Site Manager and Program Manager.

Key area #4 - Metrics and Reporting

• Conduct HMIS data collection/input on an ongoing basis
• Support Site Manager with data collection and reporting, as needed

Other Responsibilities:

• Other duties as assigned.
• We are a small, dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time, but these should not get in the way of your ultimate responsibility which is supporting the Micro-Community and the individuals that reside there.

Physical Requirements:

The position requires the ability to perform the essential functions with or without reasonable accommodation. Tasks may involve prolonged periods of standing, sitting, or walking, as well as lifting and carrying objects up to 40 lbs. Additional requirements include occasional reaching, bending, crouching, or kneeling, along with manual dexterity to operate tools, equipment, and technology. Visual and auditory ability to respond to tasks and ensure safety are also essential.

Cleaning Requirements:

The position is responsible for maintaining a clean and safe environment in accordance with organizational and regulatory standards. Cleaning tasks may include sweeping, mopping, dusting, and disinfecting surfaces; handling and proper disposal of cleaning supplies and materials; and using cleaning equipment, such as shopvac cleaners as required. Following safety and hygiene protocols to prevent hazards or contamination is essential.

Requirements

Qualifications:

• High School Diploma or equivalent.
• Homeless shelter operations experience is preferred 
• At least one year of being successfully housed is preferred
• Experience in operating computerized office equipment and telephones.
• Reliable transportation is preferred.
• Cell phone to download and access CVC applications is required

Skills Needed:

• Cultural competence
• Time management with the ability to meet a timeline
• Excellent written and verbal communication
• Administrative Skills
• Conflict Mediation/Resolution Skills
• Ability to relate to people from diverse backgrounds and experience
• Trauma-Informed approach
• Creativity and flexibility
• Resilience and thick skin

Colorado Village Collaborative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.