Job Overview
We are seeking a knowledgeable and customer-focused Pawn Broker / SLA to join our team. In this role, you will be responsible for evaluating and purchasing items from customers while providing exceptional service. You will utilize your retail sales experience and communication skills to create a welcoming environment, ensuring customer satisfaction and loyalty. The ideal candidate will possess a strong understanding of retail math, cash handling, and merchandising.
Responsibilities
- Assess the value of items brought in by customers for pawn or sale
- Provide product demonstrations and educate customers on various merchandise
- Maintain an organized and visually appealing sales floor through effective merchandising and stocking practices
- Handle cash transactions accurately and efficiently using POS systems
- Supervise staff, ensuring adherence to company policies and excellent customer service standards
- Upsell products to enhance customer experience and drive sales
- Maintain accurate records of transactions, inventory levels, and customer interactions
- Exhibit strong phone etiquette when communicating with customers over the phone
Experience
- Previous experience in retail sales or a similar customer service role is preferred
- Supervising experience is a plus, demonstrating leadership capabilities
- Familiarity with cash handling procedures and basic math skills for accurate transaction processing
- Bilingual candidates are encouraged to apply to assist a diverse clientele
- Strong communication skills are essential for effective interaction with customers and team members
- Experience in product demos, merchandising, stocking, and upselling techniques is highly valued
Join our team as a Pawn Broker where your skills in customer service, sales, and retail management will contribute to our success while providing valuable services to our community.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person