Skin Care Austin is a boutique medical spa with close affiliation with Central Texas Dermatology. We emphasize medically based, high end cosmetic care by skilled aestheticians who are supervised by physician owner Dr. Emily Prosise.
Position Title: Spa Coordinator
Position Description:
Responsible for providing superior customer service in all aspects of the Medical Spa to ensure that clients receive a memorable and satisfying experience.
We are seeking an enthusiastic, detail-oriented Spa Coordinator to join our team. The ideal candidate for this position will be a self-motivated, dedicated professional who is willing and able to learn quickly.
Responsibilities include:
- Ordering product
- Managing the schedule
- Social media posting
- Data entry
- Helping patients understand any products, services or memberships
Qualifications:
- High School Diploma
- 1 + year(s) experience in a spa/salon environment and sales
- Reliable & able to work 8-5 M-F with an hour lunch at noon
- Proficient in Canva, Google Docs & Sheets
- Proficient with Instagram & Facebook
- Experience with ModMed software preferred
- Ability to communicate professionally and effectively with all levels of staff, clients, involved physicians and community Job Responsibilities
- Anticipate, identify and ensure client needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction
- Efficiently and cordially answer phones educating clients on services/products
- Schedules and confirms all appointments according to spa protocols in order to ensure smooth and efficient workflow
- Check clients in and out using ModMed
- Responsible for opening and closing the medical spa following standard operating procedures
- Exhibit a professional enthusiastic attitude, diplomacy and an ability to handle difficult situations
- Maintain a beautiful physical environment in all the areas of the medical spa
- Provide accurate, appropriate and immediate responses to all requests by clients, ensuring complete customer satisfaction and discusses concerns or problems immediately with management
- Knowledge and understanding of medical spa services and of medical-grade skincare product lines carried
- Maintain appropriate communication and good interpersonal skills with management, staff and clients to ensure coordinated efforts and provision of high quality service and customer satisfaction
- Exhibit a professional attitude, diplomacy and an ability to handle difficult situations in a timely manner
- Participate in general staff meetings, planned seminars/events and/or educational trainings as scheduled
- Maintain a polished and professional personal image Staff members may be required to perform additional job-related duties as assigned by management.
Benefits:
- FREE medical grade skin care & med spa services
- FREE lunch via sporadic brand lunches
- Working with an easy to learn user friendly system (EMA)
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- West Lake Hills, TX 78746 (Required)
Ability to Relocate:
- West Lake Hills, TX 78746: Relocate before starting work (Required)
Work Location: In person