Spa Office Coordinator

Overview: Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities: Job Summary
The Spa Office Coordinator serves as the first point of contact for all Essential Touch Spa and Boutique customers and promotes a welcoming atmosphere that enhances the quality of service and care standards offered to clients, patients, and family members. In addition, the Spa Coordinator performs a variety of cross-functional clerical and patient support duties to include telephone, registration of patients and clients, scheduling appointments, clerical administrative duties and/or data entry duties specific to the department functions.
Essential Functions

• Assists with guest service, cashiering and displaying and pricing merchandise, maintaining financial records and provides sales assistance to clients/patients.
• Performs a variety of scheduling and registration functions such as scheduling clients/patients for initial spa and follow-up appointments, tracks no-shows and cancelations and provides schedules to staff. Prepares and obtains forms for signature and creates electronic record(s) in the software system.
• Performs and manages registration, contracts and renewal of Breast pumps. Provides patients with the breast pump rental program and fee information, processes the pump rental contracts, provides direction on the use of the parts and pump equipment. Maintains and organizes the rental program contracts, calls and follows up with patients regarding the due date and payment of the Breast pump, cleans and sanitizes returned Breast Pumps.
• Assist with financial accountabilities such as prepares weekly bank deposit and batch receipts, balances deposit with posted batches, maintains balanced cash drawer, sorts all credit card transactions, scans all batch documents and deposit slips to accounting department and deposits cash and deposit slip to security in a timely manner.
• Performs other duties as assigned.

Education

• High School Diploma or GED - Required

Experience

• 1 year Office, customer service and/or retail experience - Required

Licenses and Certifications
Facility: Shea Medical Center Department: Essential Touch Spa Shift: Day Position Type: Full-Time