Location: Fishers
Schedule: 8:00 AM – 4:30 PM (No weekends or holidays)
Department: Multi-Specialty – Adult & Pediatrics
Position Summary
The Patient Services Representative plays a key role in ensuring smooth patient flow and accurate recordkeeping. Responsibilities include:
Greeting and directing patients and visitors professionally.
Scheduling appointments and collecting necessary medical information.
Explaining departmental and hospital policies, including charges.
Validating and entering charges into appropriate systems.
Collecting payments and verifying insurance details.
Answering incoming calls and routing them appropriately.
Qualifications
Required:
High School Diploma or GED.
Basic proficiency in Microsoft Office (Word, PowerPoint, Excel).
Preferred:
Experience in a healthcare setting.
Familiarity with medical coding (ICD-10, CPT).
Ability to interpret insurance information.
Knowledge of clinical practices and medical terminology.
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.