Swing, Dispatcher/Router

WM
Tupelo, Mississippi
Full time
11 hours ago

WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

 

Market Area: Will service the Gulf Coast market area.

Remote position & Virtual Training

Must reside within 50 miles from a WM Hauling site 

Required: High speed internet at home, minimum of 50 GB

Previous Routing, dispatch, and/or Logistics experience required

 

I. Job Summary
The Swing Dispatcher Role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center, based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training.

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. 
 

Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function. Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers. Ensures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation. Manages cross-training and new hire training process. Actively participates in improving operations and implementing best practices. Handles escalations while utilizing the documented processes as outlined. Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency. Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors. Participates in leadership teams skill development through role playing Able to have conversations with routers and dispatchers about process and procedure Performs other duties as assigned.

III. Supervisory Responsibilities
This job does not have supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
 

Education: High School Diploma or G.E.D (accredited). Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements). Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.

B. Certificates, Licenses, Registrations or Other Requirements
 

None required.

C. Other Knowledge, Skills or Abilities Required
 

Computer skills with ability to handle multiple programs and systems Industry knowledge Ability to communicate effectively and professionally via e-mail, telephone, and 2- way devices Training and development skills

V. WORK ENVIRONMENT

REMOTE 

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The expected base pay rate for this Remote/on-site position is$18.00 - $23.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative.  This position may require the successful candidate to travel by air for business reasons, or service federal property.  Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

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