Switchboard Operator

Duties/Responsibilities

• Operates the telephone switchboard in a courteous manner and provides authorized information to callers as appropriate.
• Operates paging system as required, signals hospital personnel for attendance of various medical and administrative sessions or functions as appropriate. Operates ringmaster and portable radios.
• Monitors the attendance of providers and department directors and uses this information in determining the best way to direct calls.
• Know disaster and emergency code protocols and procedures and respond according to established procedures
• Monitors all alarm signals, cameras and notifies appropriate hospital personnel.
• Answers emergency calls and dispatches the Public Safety Department
• Arranges for telephone equipment emergency and repair service.
• Records and witnesses death records and releases.
• Maintains computerized physician on-call schedule on a daily basis.
• Swaps out broken pagers and logs changes for Telecommunications Coordinator.
• Responsible for covering sick calls on off shifts or when Lead Operator or Manager is unavailable, using staff list and going by seniority where applicable.
• Off shifts to do additional clerical duties as required by Manager.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required

• Previous switchboard or related experience preferred.
• Excellent oral & communication skills required.
• Previous hospital experience preferred.
• Experience working with Microsoft Word, Excel, Outlook (Microsoft Office Suite) computer skills for a variety of support functions.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action
• High School Graduate or equivalency.

Registration/Certification

• N/A