TDI-Program Specialist III

Do you have a passion for public state service and enjoy making a difference?  Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply today if you’re looking for a rewarding career in public state service. TDI regulates the insurance industry, administers the Texas workers’ compensation system, educates, and protects consumers. TDI is located at the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol. 

Benefits of working at TDI:

·        Flexible work schedules.

·        Work-life-balance.

·        96 hours of accrued vacation a year.

·        96 hours of accrued sick leave a year.

·        20+ holidays every year.

·        Career advancement opportunities.

·        Free parking.

·        401(k) and 457 Programs.

·        State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).

·        Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).

·        Optional benefits like dental, vision, life insurance, and many more.

·        Qualified employer for the Federal Public Service Loan Forgiveness Program. 

Before you apply:

Learn about our selection process, our military employment preference, licensing, and credential requirements.

Program Specialist III (Program Specialist)

This position performs complex (journey-level) technical, research, planning, policy, program assessment, training, and administrative activities for the Property and Casualty Lines Office of the Property and Casualty Division. The work involves planning, developing, and completing a variety of special projects and assignments individually and with others; developing, organizing, and maintaining an information management system; drafting technical documents, including procedures, memos, and reports; and providing consultative services and technical assistance to program staff and leadership, governmental organizations, and the general public. May train others. The position works under general supervision, with moderate latitude for the use of initiative and independent judgment. Projects and assignments vary day by day.

This position:

·        Works on special projects and assignments, which may involve:

o   Researching, gathering, studying, and analyzing data, operations, problems, or special topics;

o   Preparing and drafting reports of findings and recommendations;

o   Assisting with special investigations, program analyses, research studies, and internal audits; recommending new program activities and improvements, problem resolutions, operational improvements, and budgetary needs; and

o   Communicating with management, stakeholders, and other relevant parties.

·        Assists with information management, including:

o   Analyzing and recommending how to best organize, maintain, and share collections of documents, publications, audiovisual aids, and reference materials for convenient access in SharePoint;

o   Developing, operating, maintaining, and administering information management systems;

o   Developing related policies and procedures;

o   Training staff in the use of the systems;

o   Serving on related workgroups;

o   Serving as an information and reference consultant.

·        Assists with project management, including:

o   Initiating, planning, and monitoring projects; and

o   Tracking office projects and inquiries; and

o   Documenting projects and inquiries for future reference.

·        Performs insurance activities, including:

o   Responding to inquiries,

o   Participating in rulemaking,

o   Coordinating with other TDI staff, and

o   Serving on related workgroups.

·        Assists with process improvement initiatives, including:

o   Establishing, documenting, and communicating program goals and objectives, program guidelines, procedures, policies, rules, and regulations;

o   Monitoring compliance with policies and procedures;

o   Developing schedules, priorities, and standards for achieving program goals; and

o   Collaborating in the planning, development, and implementation of an agency program.

·        Provides complex administrative and technical assistance, guidance, and direction to the director, managers, and other staff, including:

o   Writing, reviewing, and editing agency documents (such as procedures, briefing papers, and policy documents);

o   Creating presentations and reports;

o   Maintaining and updating webpage content;

o   Reviewing and analyzing information; and

o   Assisting with day-to-day operations.

·        Performs other duties as assigned.

This position requires: 

• Graduation from an accredited four-year college or university.
• Three years’ experience in a field related to the assignment.
• Regular work attendance.

Note:

• Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. 

Additional job details:

• The interview will include writing and grammar tests.

Preferences for this position include:

• Experience with organizing and implementing projects.
• Experience with managing and organizing information collections or libraries, possibly including a library science degree.
• Experience with commercial, personal, title, or workers’ compensation insurance.

This position requires demonstrated knowledge of:

• State laws, rules, procedures, and regulations relevant to job requirements.
• Project management.
• Information management.
• Plain language standards.
• Spelling, punctuation, grammar, typing formats, and word processing techniques, software, and procedures.

This position requires demonstrated skill in:

• Problem solving and critical thinking.
• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
• Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.
• Written and oral communication.
• Creativity and process improvement.
• Organization and workload prioritization.
• Developing goals and objectives.

This position requires the demonstrated ability to:

• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.
• Maintain the confidentiality of sensitive information.
• Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.
• Manage and coordinate multiple tasks and priorities to meet necessary deadlines.
• Work both independently and as a team player.
• Develop and evaluate administrative policies and procedures.
• Handle high level, complex administrative issues and duties.
• Present complex data, policies, analyses, and recommendations in a clear, concise, and compelling manner.

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a military employment preference, you must submit the following documents, as applicable, with your application. See How to Apply – Military Employment Preference.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

OS, OSS, PERS, 641X, 205, 0111

Click or copy and paste the following link into your browser to access Military Crosswalk information:

http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.