Technical Support Analyst
Location: Remote
Salary Range: $68,450.00 - $89,750.00 annually
Employment Type: Full-Time
Position contingent on contract award
About the Role:
Xplicit Technologies, LLC is hiring a Technical Support Analyst to provide Tier 2/3 support for Oracle Cloud Financials and HCM. This role supports incident triage, root cause analysis, and routine service desk operations for a public-sector client.
Responsibilities:
- Troubleshoot end-user and backend application issues
- Resolve service desk tickets related to Oracle ERP/HCM modules
- Execute testing procedures using Selenium, XRay, or similar tools
- Monitor and maintain system performance, access, and backups
- Coordinate with development and functional teams to deliver timely fixes
Qualifications:
- Bachelor’s in Computer Science or Information Systems
- Oracle Cloud Support or ITIL certification preferred
- 5+ years in enterprise application support
- Experience with Jira, SQL, and automation testing frameworks
Job Types: Full-time, Contract
Pay: $68,450.00 - $89,750.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote