The Thrifters Rock Managing Director will support Church on the Rock’s Purpose and Vision through leadership, strategic oversight, and operational management at our Palmer thrift store.
This position works in close partnership with the Thrifters Rock Executive Director to ensure the store operates with excellence, integrity, and alignment to the values of Thrifters Rock and the culture constants of Church on the Rock. The Managing Director will oversee staff leadership, customer experience, and community partner engagement while providing support in HR matters, conflict resolution, and day-to-day decision-making.
The Managing Director will report to the Thrifters Rock Executive Director and is expected to work collaboratively with the store staff and the Executive Director of Outreach. The position is accountable for the performance of all stated duties and objectives in a way that reflects the values of Thrifters Rock and Church on the Rock.
Responsibilities & Duties
1. Staff & Volunteer Care
- Actively recruit, onboard, and develop both staff and volunteers.
- Approve staff time off in coordination with the Executive Director and HR.
- Support Office Staff and Assistant Managers in creating and maintaining weekly schedules.
- Promote staff wellness, professional growth, and a harmonious Christ-centered workplace.
- Partner with leadership to address HR-related concerns in a biblical, grace-filled manner.
- Lead regular staff huddles and meetings for communication, prayer, and encouragement.
- Provide guidance and intervention during challenging customer interactions.
2. Store Operations, Design, & Maintenance
- Ensure the store remains consistently clean, organized, and welcoming to customers.
- Oversee maintenance and facility needs, coordinating with staff and vendors as necessary.
- Collaborate on store layout, display, and design decisions to enhance the shopping experience.
- Oversee donation intake and flow, ensuring efficient processing and storage.
- Ensure compliance with safety standards, emergency procedures, and risk management practices in collaboration with the Executive Director of Outreach.
- Provide regular operational feedback to the Executive Director of Thrifters Rock.
3. Financial & Administrative Oversight
- Supervise accounting procedures, daily bank deposits, and cash handling for accuracy and integrity.
- Partner with staff and the Finance Lead to ensure timely and accurate submission of receipts and invoices.
- Ensure staff timesheets are submitted through BambooHR and hours are correctly recorded.
- Monitor budgets, sales performance, and financial reporting in collaboration with the Executive Director.
4. Community & Donor Relations
- Cultivate positive relationships with donors, customers, and community partners.
- Represent Thrifters Rock at community events and with partner organizations.
- Strengthen the store’s visibility and reputation through external engagement and through the ministries of Church on the Rock.
5. Marketing & Outreach
- Collaborate with the Executive Director to plan promotions, events, and marketing initiatives.
- Support strategies to increase customer traffic, donations, and community awareness.
- Assist with social media and promotional efforts as needed.
6. Strategic Leadership & Growth
- Partner with the Executive Director to set long-term goals for store health and growth.
- Identify opportunities for improved efficiency, innovation, and expansion.
- Provide leadership that keeps Thrifters Rock aligned with the broader purpose and vision of Church on the Rock.
Qualifications
Born-again Christian, baptized, living under the lordship of Jesus.
Demonstrated leadership experience in retail and/or a Christian ministry environment.
Strong organizational, financial, and administrative skills.
Current screening form and background check on file.
Delegation & administrative gifting.
Excellent verbal and written communication skills.
Creative, solution-based problem-solving skills.
Ability to consistently recruit, train, supervise, inspire, & care for Serve Team members.