If you are active and love the outdoors, love interacting with people, and are driven to provide top-notch customer service, we have immediate openings and we want to hear from you! As a Tour Guide, your job will be sharing the area’s unique and popular attractions and activities with both locals and visitors. You will play the role of an “ambassador of fun”, engaging our guests, keeping them entertained and safe, and offering commentary, wit and interesting tidbits of information. This allows guests to more fully experience and appreciate Colorado Springs social, natural, cultural and historical highlights.
And since you will be conducting tours on Electric and/or Mountain Bikes, if you have a background, interest or skills in bicycling, even better! If you have more advanced bicycle mechanic skills, that is a huge plus. You must be able to ride a bike confidently, instruct others how to ride confidently, and be able to handle groups of riders safely in busy traffic environments.
Our tours are small and intimate - usually with 7 guests or less, but can also be larger with multiple guides, so you’ve got to like both working independently and working effectively as part of a team. Most importantly, you must be willing to do whatever is necessary to give our customer’s the absolute highest level of personalized service. Tours generally range from two to three hours, so you’ve got to be good on your toes, and you’ve got to know your stuff! You absolutely, positively need to enjoy spending time with people and being able to carry the conversation easily and engagingly. If on top of that, you have a quick wit, are a good listener, and have the ability to add some humor, you’ll be one of our guide rockstars, and your tips will show it!
Compensation:
Competitive base pay, plus AMAZING tip potential. (It's fun too!)
Generally must be willing to work part or all of weekends, with a somewhat flexible schedule to support varying event needs. Full and Part-time positions available.
IMPORTANT NOTE:
Please submit a cover letter explaining why you would be a great fit!
Qualifications:
- 2+ years experience in guiding, recreation, sports, retail, or customer service
- Must be dedicated to professionalism, and a can-do, whatever-it-takes attitude.
- Exceptional customer service and people skills
- Must enjoy the outdoors and not be intimidated by all types of weather
- Detail oriented
- Hard working
- Self-motivated
- Able to comfortably talk in front of groups
- Ability to engage and entertain guests
- Must be able to work weekends, and holidays
- Bachelor’s degree preferred, or in progress
- First aid & CPR certified a big plus
Job Types: Full-time, Part-time
Salary: Up to $38.00 per hour
Benefits:
- Employee discount, flexible schedule
Experience:
- Guiding/Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: Multiple Locations
Responsibilities
- Lead engaging and fun outdoor adventure tours, ensuring a memorable experience for all participants.
- Train guests on the proper use of all equipment
- Provide exceptional customer service by getting guests comfortable, addressing questions and managing group dynamics.
- Utilize strong public speaking and communication skills to educate guests about local history, geology, and folklore.
- Ensure safety, and responding to emergencies as needed.
- Manage time effectively to adhere to tour schedules while accommodating diverse group needs.
- Demonstrate a positive attitude and helping other team members with duties.
Job Types: Full-time, Part-time, Seasonal
Pay: $14.00 - $38.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Weekends as needed
Supplemental Pay:
- Tips
Work Location: In person