Zachary Piper Solutions is seeking a Unified Communications Administrator to join a Federal Program located in the following cities: Tampa, FL; Washington, DC; Honolulu, HI; Memphis, TN; Miami, FL; Charlottesville, VA; Norfolk, VA. The UC Administrator will coordinate with other NOC and Operational staff to solve complex support problems and will be asked to implement platform upgrades.
Responsibilities of the Unified Communications Administrator include:
- Perform system and IOS upgrades, IAVA patching, and technical refreshes for Cisco Unified Call Manager.
- Lead UC implementation, installation, and refresh projects at site level.
- Manage UC ticket resolution, including categorization, root cause analysis, and escalation.
- Monitor system performance, troubleshoot failures, and recommend operational improvements.
- Maintain asset inventory and ensure accountability.
- Draft and update SOPs and knowledge articles; support knowledge management efforts.
- Configure and maintain UC monitoring systems to ensure service availability.
- Participate in engineering decisions impacting mission-critical UC infrastructure.
- Work independently with minimal supervision, leveraging experience and documentation to implement solutions.
Qualifications for the Unified Communications Administrator include:
- Bachelor’s degree with 3+ years of experience, or 7+ years of experience in lieu of degree.
- Must have a CompTIA Security+ certificate.
- Must have an active TS security clearance with SCI eligibility.
Compensation for the Unified Communications Administrator includes:
- Salary Range: $140,000 - $180,000 depending on experience
- Comprehensive Benefits: Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays
Keywords
Cisco Unified Call Manager, Cisco UC, IOS Upgrades, IAVA Patching, UC Monitoring, UC Implementation, UC Installation, Technical Refresh, Network Operations Center (NOC), System Performance Monitoring, Root Cause Analysis, Ticket Resolution, Incident Management, Service Request Categorization, Asset Management, Configuration Management, System Troubleshooting, Platform Upgrades, UC Infrastructure, UC Ticketing Systems, CompTIA Security+, TS/SCI Clearance, DoD 8570 Compliance, Cybersecurity, Information Assurance, Security Clearance, Federal IT Standards, Classified Environments, Risk Management Framework (RMF), Secure Communications, Independent Work, Minimal Supervision, Problem Solving, Technical Documentation, SOP Development, Knowledge Management, Collaboration, Communication Skills, Decision Making, Mission-Critical Support, Project Leadership, Site-Level Implementation, Operational Improvements, Engineering Support, Change Management, Process Optimization, Documentation Updates, Knowledge Article Creation, Technical Escalation, Performance Tuning, Federal Program, Government Contracting, Multi-Site Support, Enterprise Communications, Unified Communications (UC), IT Infrastructure, High Availability Systems, SLA Adherence, ITIL Framework, Enterprise IT Support
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