Position Purpose:
- This position is responsible for serving customers by managing information, financial transactions, and documents in an organized, efficient, and secure manner.
Primary Responsibilities:
- Represent the Bank by assisting customers in a prompt, efficient, accurate, courteous, and professional manner in person, through the drive-thru, through email or written communication, and/or over the phone
- Assist with balancing discrepancies amongst Universal Banker Is
- Assist Branch Supervisor in maintaining vault cash, reports, and drawers
- Balance and service ATM (if applicable)
- Service Night Depository (if applicable)
- Ensure cash shipments and orders are placed on time
- Ensure teller line has adequate coverage, especially during short-staffed periods (lunch, vacation, unexpected absences, etc.)
- Assist with training/cross-training of Universal Banker I
- Assist Branch Supervisor in overseeing monthly branch audit schedule
- Accept checks and cash for deposit or withdrawal on savings and checking accounts
- Receive and accurately process payments for loans
- Transfer requested amounts between customer accounts
- Place holds on accounts according to the First Carolina Bank Teller Policy
- Process Cashier’s Checks, Stop Payments, and Wires as requested by customer
- Accurately balance cash drawer at end of day
- Answer customer questions and inquiries
- Perform maintenance on accounts upon customer request
- Enter credit card applications into CUE
- Enter merchant service referrals through the Axiom portal
- Verify customer documentation is completed accurately and sent to the appropriate department for processing
- Explain and promote bank products and services to customers
- Make customer referrals to Universal Banker III and gather requested documentation
- Set up and service existing and new online banking customers
- Sort incoming mail and process outgoing mail
- Assist other Universal Bankers, Branch Supervisor, Senior Banking Officer, Market Executive/President, and Loan Officers as needed
- Assist with other duties as assigned by senior management
Authority, Impact, Risk:
- Official Check Authority
- Wire Signing Authority
- Check Cashing Authority
- Comply with all requirements, policies, and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position
- Complete all required compliance and regulatory training, not limited to BSA
- Building an understanding of the Silverlake system including online banking platform
Key Relationships:
- Close partnership with Universal Banker IIIs, Branch Supervisor, Senior Banking Officer, and Market Executive/President
- Partnership with Managing Director – Retail Delivery, Product Management, & Marketing, Retail Operations Manager, and Retail Operations Specialist
- Routine interaction with other department heads across Operations, IT, Risk, Compliance, Legal, and Sales
- Strong customer interaction
Managerial Accountability:
- Supervise Universal Banker Is if Branch Supervisor is unavailable
Working Conditions:
- Ability to work in fast paced environment
- Excellent verbal and written communication skills
- Ability to work under tight deadlines
- Ability to operate information terminal and other standard office equipment
- Ability to foster a positive work environment
- Limited Travel
Time Allocation:
- Customer Transactions……………………………35%
- Assist with teller duties & balancing……….30%
- Maintenance to Accounts………………….......25%
- Verifying and Scanning Documentation….10%
V
Job Specifications:
Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.
Required:
- High School Diploma or equivalent
- At least 2 years of banking experience
- Relevant computer skills
Preferred:
- Some college
- JHA Silverlake experience
Risk Management Requirements:
Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.
Equal Opportunity Employer including Veterans/Disabilities