VICE PRESIDENT, OPS CLIENT SERVICE I
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of VICE PRESIDENT, OPS CLIENT SERVICE I to join our CONVENTIONAL TRUST team. This role is located in LOS ANGELES, CALIFORNIA – HYBRID.
In this role, you’ll make an impact in the following ways:
- Responsible for administering a portfolio of complex Public-Not-For Profit (PNFP) client accounts to include the following duties: monitors client inquiries, coordinates debt service bond payments, monitors portfolio’s compliance matters, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
- Works with external clients and legal counsel to resolve day-to-day issues and direct them to appropriate resources at BNY.
- Supports clients in addressing operational and technical issues and ensuring requests are executed.
- Applies intermediate problem-solving skills, experience and judgement to analyze information.
- Uses communication skills to deliver high quality service to a specialized client base.
- Leads and participates in internal activities and initiatives designed to improve client experience.
- Uses knowledge of client services best practices and BNY client needs to help develop process improvements.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 7-10 years of total work experience preferred.
- Experience in an operational area and/or client services.
- Experience in Corporate or Conventional Trust; ideally working within the Public-Not-For-Profit space.
- Excellent verbal and written communication skills.
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $81,000 and $147,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company- sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance and market factors.