Warranty Administrator

Performance Based Job Description – Warranty Administrator

Job Overview:

Warranty Administrator is a support role for our service and parts departments.

This role plays a vital role in our warranty receivables and is expected to maintain compliance with all OEM’s. Submit warranty claims daily to all our manufacturers and OEM’s.

Provide daily, weekly, and monthly tracking reporting detail on warranty claim submissions and common violations. Implement and maintain warranty processes are being followed per manufacturer guidelines and internal training with staff.

Responsibilities:

• Code, submit and file claims daily.
• Enter all claims into AS400/CWL within 48 hours of being billed.
• Create and Manage 30, 60, 90 & 120 day receivables spread sheet.
• Resubmit claim returns within 76 hours of kick back from mfg.
• Reconcile warranty credits or payments within 24 hours of issue.
• 90 and 120 day receivable not to exceed 5% of total receivables.
• Publish all mfg recalls into shared server & inform service of update.
• File warranty registrations for all vehicle components.
• Represent the Dealership in a positive and professional manner.
• Properly greet customers, both internal and external.
• Research vehicle history, inspect vehicle if needed, and communicate any additional service required to customer and service team.
• Dispatch drivers, track fuel and charges if needed.
• Obtain customer signatures, approvals and purchase for all repairs prior to performing work.
• Conduct all business with sincerity, honesty, and genuine concern for customers and fellow team members.
• Maintain the highest level of customer service standards.
• Act as support to service staff during end of month billing.
• Work with parts department to ensure proper return of all related warranty parts.
• Manage & track the completion of large mfg recalls. Create tracking for parts, labor and completion of project.
• Time entry for mechanics daily

Behavioral Traits

· Strong Attention to Detail

· Effective Communication Skills

· Proficiency in Microsoft Excel

· Results-Driven

· Excellent Organizational Skills

· Technical Aptitude

· Familiar with our manufacturing partners

Pay Rate:
$22.00 - $26.00 per hour

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Schedule:

• 8 hour shift

Ability to Commute:

• Colton, CA 92324 (Required)

Ability to Relocate:

• Colton, CA 92324: Relocate before starting work (Required)

Work Location: In person