The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.
Position: P/T Membership Service Representative Salary: $15.00 hr
The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living, and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential, and discover a career that is so much more than a job.
Immediate hiring needs
About the Job:
The YMCA Arlington Tennis & Squash Center is currently hiring for a fun, energetic, and welcoming Membership Service Representative (MSR) to be the face of our weekend front desk operations. This position reports to the Senior Program Director. The MSR plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the front desk at the YMCA Arlington Tennis & Squash Center. This includes making Tennis and Pickleball reservations, changes or cancellations in schedule or reservations, facility access control, and guest pass policy enforcement.
Some of the exciting tasks you will do as an MSR include but are not limited to:
- The Member Services Representative handles a variety of responsibilities for members and prospective members including membership sales, tours, membership renewals, and data entry.
- Serving as the key resource point for information regarding branch racquet sports programs, activities, merchandise, and other general communication needs in providing information by phone or in person.
- Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales.
- Providing outstanding customer service to all members, guests, staff and the community at-large.
- Develop engaging relationships with members and guests, in moving their experience from casual to connected to committed with the YMCA mission.
- Weekends 6:30am - 2:00pm
- Fridays 5:30am - 1:30pm
- Must be at least 16 years of age
- High school diploma
- Experience using data management program and sales software preferred
- Clear the local jurisdiction requirements for criminal background check
- Customer service experience
- Ability to work weekends and evenings for branch and corporate functions
- Ability to sit, stand or move for extended periods of time
- Able to bend for purposes such as filing, inventory counts, etc.
- Able to walk up and down stairs, as needed, when giving tours
Compensation for this position is competitive and commensurate with experience. The YMCA of Metropolitan Washington provides progressive employee benefits. 10% employer-funded retirement plan with vesting after two years of service working 1000 hour each year; 403(b) employee retirement savings plan, ROTH retirement savings plan that start immediately; free YMCA membership for employee, numerous professional development opportunities, an exciting and collaborative work environment, and the ability to work with creative, talented and diverse individuals!