Advice Assurance Manager

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role

You will work within Guidance & Advice and be responsible for assessing and monitoring the advice delivered to members across the Fund’s Simple, Digital, Phone, Internal Comprehensive and External Advice channels.

You will help ensure trustee obligations are met and members’ interests are protected. Drawing on your broad understanding of the financial advice environment and relevant legislation, you will support the ongoing development and delivery of the Fund’s Advice Assurance Program.

Key duties include but are not limited to;

• Conduct licensee due diligence assessments and make recommendations regarding licensee registration.
• Manage the Licensee Attestation Process and assess the continued eligibility of registered licensees to deduct advice fees and receive member referrals.
• Undertake assurance activities relating to advice fee deductions, the delivery of advice services and compliance with the sole purpose test.
• Conduct advice file audits of personal and general advice provided via adviser led and member led journeys to assess compliance with legal, ethical and Fund requirements.
• Assist and support the development, deployment and ongoing maintenance of the member led and adviser-led advice journeys.
• Complete detailed reviews of internal and third-party advice channels and prepare assessment reports and recommendations.
• Manage advice incidents, monitor Key Risk Indicators and support appropriate remediation and timely closure.
• Develop and maintain relationships with advisers, licensees and internal legal, governance, risk and advice stakeholders.
• Contribute to the continuous improvement of the Advice Assurance Program, including relevant procedures, policies, standards and reporting.

What You’ll Need

• Previous experience in financial planning compliance, legal, regulatory or auditing.
• Previous experience with intra-fund and digital advice.
• A relevant industry qualification, including a Diploma of Financial Planning, RG146.
• An understanding of financial planning businesses and the ability to apply proactive compliance principles.
• Strong written and verbal communication skills, with the ability to provide clear and constructive feedback.
• Demonstrated stakeholder engagement and relationship-building skills.
• The ability to make clear decisions involving difficult choices or considered risks.
• Strong attention to detail and the ability to work to tight deadlines.
• A tertiary qualification in business or a related discipline would be highly regarded.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

What’s Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.

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Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.