Customer Program Manager

Join REDARC team to be the Trusted Customer Partner and turn customer vision into Market-Leading Electronics Products.

REDARC is looking for a talented Customer Program Manager to work a full time permanent position on Lonsdale. REDARC is a market leader in power electronics, specialising in power management, vehicle safety systems, voltage conversion, and mobile solar solutions. For more than 45 years, we have designed and manufactured innovative high quality products in South Australia that are trusted around the world. When you join REDARC, you'll become part of a collaborative and high-performing team that strives to design and build the best products while enhancing its community impact and environment, striving to lead the industry, creating a legacy and being the benchmark by which our competition is measured. Achieving such goals is only possible if we are winning together as we strive to make a positive difference in the lives of our employees, customers and the communities we are a part of.

Position Purpose

This is a critical commercial and technical role that works directly with customers and cross-functional teams to turn special product features and unique customisation opportunities into profitable, practical outcomes. The role combines customer relationship management, contract negotiation and disciplined project leadership within an electronics engineering and product management environment.

What you will be doing

• Negotiate and manage customer contracts, pricing, variations and changes across the project lifecycle
• Lead quotations, business cases and investment justification to support profitable customer programs
• Manage Change for customers during project and through life.
• Negotiate prices and costs of change.
• Flag and manage obsolescence.
• Lead quality fixes through the Manufacturing System.
• Take ownership of project scope, specifications, schedule, budget, quality, resources and non-recurring costs.
• Develop and maintain project plans, and manage risk registers, contingencies and accurate status reporting.
• Lead project meetings, reviews, governance gates and change activities, ensuring commitments and deliverables are achieved.
• Partner directly with customers to define clear, mutually beneficial requirements and maintain open transparent communication throughout the project life.
• Monitor project performance, manage risks and issues, and implement corrective action when required.
• Ensure customer requirements, cost-of-goods targets, safety standards & product quality expectations are met.
• Apply lessons learned and continuously improve project management practices, systems and ways of working.
• Liaise with the internal functional managers required to achieve NPD projects – Sales, Finance, Supply, Engineering, Risk, Quality, Manufacturing Engineering, Marketing and Operations.

About you

• Bachelor’s degree in manufacturing management, an engineering discipline or equivalent level of expertise gained from a combination of experience, training or professional accreditation.
• Qualified Project Manager or equivalent relevant expertise gained from experience.
• Demonstrated ability in the implementation of complex, high-priority projects, while considering competing business interests.
• Project management experience managing multi-disciplined projects from conception to completion.
• Proven ability to understand technical specification, supplier/customer contracts and to build long term customer relationships.
• Excellent customer facing skills for negotiating sell price and win-win with OEM’s and B2B direct relationships.
• Sound knowledge of the electronics design and manufacturing process and working environment.

What REDARC offers

• Modern state-of-the-art software & hardware development tools.
• Access to the best EMC, vibration & environmental test facilities in the country – on-site at head office
• Opportunity to access to technical training programs from the best global providers (CAD, EMC, DFMEA, requirements writing, leadership, power supply design, etc.)
• Powered sit-stand work-desks in a modern, hi-tech environment.
• Save on everyday expenses through our REDvantage benefits program, offering discounts and cashback at hundreds of major retailers across Australia and New Zealand.
• Be recognised and celebrated through annual awards, service milestones, bravo award, employe suggestion and employee recognition programs.
• Prioritise your wellbeing with access to an Employee Assistance Program available for you and your family members; subsidised physiotherapy sessions and engaging health and wellbeing initiatives with rewards and prizes.
• Gym membership subsidy.
• Stay on top of your health with free annual flu vaccinations and blood pressure monitoring.
• Enjoy quarterly company lunches, fresh fruits provided fortnightly, annual Christmas celebration and so much more.
• Option to be involved with our community programmes – solar cars, charities, STEM programs, local clubs.

Location of work: This role is fully based on site in Lonsdale, SA 5160. While ongoing work-from-home arrangements are not offered, flexibility may be supported on an ad-hoc basis where operationally appropriate.

Application and Recruitment Process

The application deadline is 07/11/2026. The successful candidate is required to complete police clearance as part of our onboarding process. The position might close earlier if we find right candidates.

REDARC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any protected attribute. We encourage all qualified individuals to apply and join us in fostering a workplace that values every voice. We believe that diversity enhances our creativity, drives innovation, and strengthens our community.