Duty Manager

Lead exceptional guest experiences in one of Melbourne's most unique hotel destinationsSet within the iconic Pentridge precinct, Adina Hotel Pentridge Melbourne blends rich heritage with contemporary hospitality. Located in Melbourne's north, the hotel offers a distinctive guest experience within one of Australia's most historically significant sites, featuring thoughtfully designed accommodation, modern facilities and easy access to dining, entertainment and retail offerings.We are seeking an experienced and motivated Duty Manager to join our leadership team. This is a hands-on role for a hospitality professional who thrives on creating memorable guest experiences, leading teams and ensuring smooth day-to-day hotel operations.About the RoleAs Duty Manager, you'll be a key leader within the hotel, providing operational support across all departments while ensuring guests receive exceptional service throughout their stay. You'll lead by example, inspire your team and act as a key escalation point for guest and operational matters.Key ResponsibilitiesOversee daily hotel operations and maintain exceptional guest service standardsLead, coach and support front office and operational team membersManage guest enquiries, feedback and service recovery situations professionallyEnsure efficient hotel operations during shifts, including evenings and weekendsMonitor hotel presentation, safety and compliance standardsSupport occupancy management, arrivals, departures and revenue opportunitiesCoordinate effectively with housekeeping, food & beverage and maintenance teamsAssist with training, onboarding and development of team membersFoster a positive and collaborative team cultureAbout YouYou'll bring:Previous experience in a Duty Manager, Front Office Supervisor or similar hotel leadership roleStrong leadership and team development skillsExceptional guest service and communication abilitiesA proactive approach to problem-solving and decision-makingExcellent organisational and time management skillsAvailability to work a flexible roster, including weekends and public holidaysA passion for hospitality and delivering memorable guest experiencesDesirableExperience with hotel property management systemsFirst Aid qualificationPrevious experience within a hotel environmentWhy Join Us?Work within one of Melbourne's most distinctive and historically significant hotel destinationsBe part of a supportive team focused on delivering exceptional guest experiencesDevelop your leadership capabilities within a growing hospitality environmentOpportunity to make a genuine impact on hotel operations and team successConvenient location with access to dining, retail and entertainment precinctsApply NowIf you're a passionate hospitality leader looking for your next challenge, we'd love to hear from you. Join Adina Hotel Pentridge Melbourne and help create memorable experiences for every guest, every day.