IT Analyst

Salary: $75,000 – $84,000 per year

About the role

Working as part of a collaborative national technology team, you will provide frontline and onsite support for a broad range of hardware, software, mobile devices, audio visual systems and collaboration technologies. You will act as a key point of contact for staff, taking ownership of technical issues from initial request through to resolution while maintaining a high level of customer service and professionalism.

Key responsibilities

• Provide Level 1 and Level 2 desktop support across hardware, software and mobile technologies
• Install, configure and maintain laptops, workstations, peripherals and business applications
• Troubleshoot and resolve technical issues relating to Microsoft Windows and Microsoft Office environments
• Support video conferencing, audio visual systems and online meeting platforms
• Manage incidents, service requests and escalations through the IT service management framework
• Perform preventative maintenance and system checks across end-user technology
• Participate in technology improvement initiatives and project work
• Maintain accurate documentation of incidents, resolutions and troubleshooting activities
• Analyse recurring issues and recommend preventative solutions
• Deliver outstanding customer service and build strong relationships with internal stakeholders

About you

• Previous experience in a Desktop Support, IT Support Analyst or Service Desk role
• Strong knowledge of Microsoft Windows operating systems
• Demonstrated experience supporting Microsoft Office applications
• Solid understanding of workstation, laptop and peripheral hardware
• Experience working within a Service Desk environment and managing SLAs
• Excellent troubleshooting and problem-solving skills
• Strong communication skills with the ability to engage confidently with stakeholders at all levels
• Exposure to audio visual, video conferencing and collaboration technologies
• Relevant IT qualifications or certifications (Microsoft certifications highly regarded)
• A proactive, customer-focused approach with the ability to work both independently and within a team

Benefits

• 12-month contract with a leading global firm
• Supportive and collaborative team culture
• Exposure to modern technologies and enterprise-scale environments
• Attractive salary package
• CBD location with excellent transport access
• Wellbeing initiatives and additional employee benefits
• Opportunity to work within a highly respected professional services environment