Junior Business Analyst

Help Shape the Future of Zarraffa's Coffee

Zarraffa's Coffee is more than just great coffee. We're a growing Australian brand with over 90 stores nationally and ambitious plans for future expansion. Our vision is simple: to be part of our customers' daily ritual and create a place where people feel valued, connected, and belong.

We're looking for a motivated and curious Junior Business Analyst to join our Information Technology team and help bridge the gap between business needs and technology solutions.

This is an excellent opportunity for someone looking to further develop their business analysis career while gaining exposure to a diverse range of projects, systems, stakeholders, and business functions.

About the Role

As a Junior Business Analyst, you will work closely with stakeholders across the business to understand challenges, gather requirements, improve processes, and support technology projects from concept through to delivery.

You will play a key role in turning business needs into practical solutions by analysing information, documenting requirements, supporting testing activities, and ensuring projects deliver meaningful outcomes.

Key Responsibilities

• Gather and document business requirements, processes, pain points and desired outcomes.
• Facilitate stakeholder discussions, workshops and discovery sessions.
• Create process maps, user stories, business requirements and acceptance criteria.
• Analyse data and information to identify trends, opportunities and areas for improvement.
• Support project delivery through accurate documentation and status reporting.
• Assist with test planning, User Acceptance Testing (UAT) and defect management.
• Maintain project records, action logs, risks and decision registers.
• Work collaboratively with software developers, business leaders, store operations and external partners.
• Support continuous improvement initiatives across the organisation.

About You

You are naturally inquisitive, detail-oriented and enjoy solving problems. You can confidently communicate with a variety of stakeholders, ask the right questions and translate information into clear and actionable documentation.

You'll Bring:

• A degree in Business, Information Technology, Information Systems or a related field (or equivalent practical experience).
• Exposure to business analysis, project delivery, process improvement, systems support or data analysis.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational skills.
• An analytical mindset and evidence-based approach to problem solving.
• Experience using Microsoft 365 applications.
• Knowledge of process mapping, requirements gathering, reporting or testing practices is highly regarded.

Why Join Us?

• Be part of a nationally recognised and growing Australian brand.
• Work alongside experienced technology and business professionals.
• Gain hands-on exposure to a variety of business and technology projects.
• Professional development opportunities and ongoing career growth.
• Collaborative and supportive team culture.
• Opportunity to contribute directly to the future success of the business and our franchise network.